by Fronetics | Apr 10, 2014 | Blog, Marketing, Social Media
Return on investment (ROI) is not a metric which is well suited to measuring the value participating in social media can bring to a company. And, unfortunately, there is no distinct metric or formula that can completely capture the impact, value, and ramifications of participating. Because of this, many companies choose not to participate in social media. This is a mistake. While measuring social media ROI may not be as easy as pie, it can be done. And, more often than not, participating in social media will yield a positive ROI.
Investing just six hours a week in social media can yield a positive ROI
According to the 2013 Social Media Marketing Industry Report, 92 percent of respondents reported that spending as little as six hours a week on social media increased exposure to their business. Sixty-four percent of respondents reported that by spending as little as six hours a week on social media they were able to see lead generation benefits. In addition to increased business exposure and lead generation benefits, respondents also reported that participating in social media reduced marketing costs. Specifically, 38 percent of companies with 1,000 employees or more reported that social media decreased marketing expenses and 62 percent of businesses with 10 or fewer employees reported a decline in marketing expenses. Social media was also found to benefit companies with respect to gaining marketplace intelligence–71 percent of respondents who spent at least six hours per week on social media reported an increase in marketplace intelligence.
More exposure, more traffic, more leads, more customers
Turning to an example, SFJ Material Handling Equipment, a family-owned company established in 1979, is the largest stocking distributor of new and used material handling equipment in the United States. The company has more than 53,000 followers on Twitter (and is gaining 200 to 400 followers per week), more than 38,000 Facebook likes, and has more than 2,000 Google+ followers. The company reports that nearly 20 percent of their website traffic is driven by social media. Stafford Sterner, President, notes “If you’re trying to reach out to totally new markets, then you might want to do Facebook and Twitter. If you’re comfortable building that relationship with people or companies you’re close to, then it’s LinkedIn.”
Another example is that of Kinaxis, a supply chain management company. Kinaxis launched an online social media campaign with the objective of doubling leads and web traffic numbers. The campaign included two online comedy series (Suitemates and The Late Late Supply Chain Show) and the launch of the company’s 21st Supply Chain Blog. The campaign was successful–web traffic increased by 2.7 times and leads increased by 3.2 times.
When executed correctly, your company can realize a positive ROI on your investment in social media.
Not participating in social media is a mistake your company can not afford to make.
by Fronetics | Apr 10, 2014 | Blog, Marketing, Social Media
Return on investment (ROI) is not a metric which is well suited to measuring the value participating in social media can bring to a company. And, unfortunately, there is no distinct metric or formula that can completely capture the impact, value, and ramifications of participating. Because of this, many companies choose not to participate in social media. This is a mistake. While measuring social media ROI may not be as easy as pie, it can be done. And, more often than not, participating in social media will yield a positive ROI.
Investing just six hours a week in social media can yield a positive ROI
According to the 2013 Social Media Marketing Industry Report, 92 percent of respondents reported that spending as little as six hours a week on social media increased exposure to their business. Sixty-four percent of respondents reported that by spending as little as six hours a week on social media they were able to see lead generation benefits. In addition to increased business exposure and lead generation benefits, respondents also reported that participating in social media reduced marketing costs. Specifically, 38 percent of companies with 1,000 employees or more reported that social media decreased marketing expenses and 62 percent of businesses with 10 or fewer employees reported a decline in marketing expenses. Social media was also found to benefit companies with respect to gaining marketplace intelligence–71 percent of respondents who spent at least six hours per week on social media reported an increase in marketplace intelligence.
More exposure, more traffic, more leads, more customers
Turning to an example, SFJ Material Handling Equipment, a family-owned company established in 1979, is the largest stocking distributor of new and used material handling equipment in the United States. The company has more than 53,000 followers on Twitter (and is gaining 200 to 400 followers per week), more than 38,000 Facebook likes, and has more than 2,000 Google+ followers. The company reports that nearly 20 percent of their website traffic is driven by social media. Stafford Sterner, President, notes “If you’re trying to reach out to totally new markets, then you might want to do Facebook and Twitter. If you’re comfortable building that relationship with people or companies you’re close to, then it’s LinkedIn.”
Another example is that of Kinaxis, a supply chain management company. Kinaxis launched an online social media campaign with the objective of doubling leads and web traffic numbers. The campaign included two online comedy series (Suitemates and The Late Late Supply Chain Show) and the launch of the company’s 21st Supply Chain Blog. The campaign was successful–web traffic increased by 2.7 times and leads increased by 3.2 times.
When executed correctly, your company can realize a positive ROI on your investment in social media.
Not participating in social media is a mistake your company can not afford to make.
by Fronetics | Apr 8, 2014 | Blog, Content Marketing, Logistics, Marketing, Social Media, Strategy, Supply Chain
Content is king. By creating and distributing valuable and relevant content in a strategic and consistent manner you will be able to create demand for your products and services and will be able to drive profitable customer action. That being said, while content is king, content doesn’t go far (actually it goes nowhere) without distribution. Wise words by BuzzFeed’s Jonathan Perelman: “Content is king, but distribution is queen and she wears the pants.”
For content to be successful for your business you need to do more than create content – you need to distribute content. Moreover, the content needs to be delivered consistently over time, at the right time, and in the right place.
For your company this means taking the time to identify the distribution channels that are the right fit for your company, your content, and your goals. It also means taking the time to learn how to distribute content via these channels effectively.
For example:
- LinkedIn and Twitter are good candidates for letting people know about the white paper your company just released, whereas Pinterest is probably not a good white paper distribution channel.
- Levering your 140 characters for Twitter is key, but taking those same 140 characters to LinkedIn or Facebook will likely result in you falling flat.
- Distributing your content multiple times a day via Twitter is essential given the short lifespan of a Tweet; however, distributing content multiple times a day via email will not be well received.
Content will help you move the needle. Content will drive profitable customer action. However, your content, no matter how valuable it is, will not be seen and therefore will not be effective if you do not have a solid content distribution strategy. If you want results, remember who wears the pants.
This post was first published on DC Velocity.
by Fronetics | Apr 8, 2014 | Blog, Content Marketing, Logistics, Marketing, Social Media, Strategy, Supply Chain
Content is king. By creating and distributing valuable and relevant content in a strategic and consistent manner you will be able to create demand for your products and services and will be able to drive profitable customer action. That being said, while content is king, content doesn’t go far (actually it goes nowhere) without distribution. Wise words by BuzzFeed’s Jonathan Perelman: “Content is king, but distribution is queen and she wears the pants.”
For content to be successful for your business you need to do more than create content – you need to distribute content. Moreover, the content needs to be delivered consistently over time, at the right time, and in the right place.
For your company this means taking the time to identify the distribution channels that are the right fit for your company, your content, and your goals. It also means taking the time to learn how to distribute content via these channels effectively.
For example:
- LinkedIn and Twitter are good candidates for letting people know about the white paper your company just released, whereas Pinterest is probably not a good white paper distribution channel.
- Levering your 140 characters for Twitter is key, but taking those same 140 characters to LinkedIn or Facebook will likely result in you falling flat.
- Distributing your content multiple times a day via Twitter is essential given the short lifespan of a Tweet; however, distributing content multiple times a day via email will not be well received.
Content will help you move the needle. Content will drive profitable customer action. However, your content, no matter how valuable it is, will not be seen and therefore will not be effective if you do not have a solid content distribution strategy. If you want results, remember who wears the pants.
This post was first published on DC Velocity.
by Fronetics | Apr 1, 2014 | Blog, Content Marketing, Logistics, Marketing, Supply Chain
In the 1970s people were exposed to an average of 2,000 ads per day. Today we are exposed to more than 5,000 ads per day. The barrage of ads has resulted in buyers tuning them out. With buyers no longer paying attention to ads, businesses need to adjust how they find and engage new prospects, and how they establish and maintain long-term relationships with customers.
The solution: content. Why content is king and your business should take an oath of alliance to the kingdom.
Content is inclusive of blogs, white papers, e-books, newsletters, infographics, podcasts, webinars, and video. Creating and distributing valuable and relevant content in a strategic and consistent manner is what will drive profitable customer action.
Valuable and relevant content is not a sales pitch. It is not content that pushes your products and services. Rather, it is content that communicates valuable information to customers and prospects so that they have the knowledge to make better informed decisions. Moreover, it is content that establishes your business as a reliable source of knowledge – as the thought-leader within the industry.
How does this translate into consumer acquisition and retention? When the customer is ready to make a purchase they will reward your company with their business and with loyalty.
Skeptical? B2B companies with an active blog generate 67 percent more leads per month than those who don’t. A study by the Custom Content Council found that 72 percent of marketers think branded content is more effective than advertising in a magazine, 62 percent say it is more effective than advertising, and 69 percent say it is ‘superior’ to direct mail and PR.
Content that will move the needle for your business is valuable content. It is content that is informative, educational, interesting, and speaks to your customer’s emotions and speaks to their pain points. Furthermore, it is content that is delivered consistently over time and at the right time.
Before you start to create content for your business consider this sage advice offered by Arjun Basu: “Without strategy, content is just stuff, and the world has enough stuff.”
Research supports Basu. Companies that have a documented content strategy are more likely to consider themselves effective than companies that don’t have a strategy in place (60 percent v. 11 percent). Similarly, companies who put a person in charge of content marketing were more likely to be successful than those who did not (86 percent v. 46 percent).
How do companies put together and execute a content strategy? Eight percent of B2B marketers outsource content planning and strategy. Sixty-four percent of B2B marketers report that they outsource writing and thirty percent outsource distribution and syndication. Diving down further, 72 percent of large B2B companies (1,000 employees or more) outsource content creation and 34 percent of small B2B companies (10 to 99 employees) outsource content creation.
Content is king. By taking an oath of alliance to the kingdom, your company will attract and retain customers. Your company will realize an increase in leads, short sales cycles, and more loyal customers.
If you’d like to learn more about creating a content strategy for your business and/or about content creation , get in touch.
A version of this article also appeared on DC Velocity
