How the supply chain can use social media as a tool to hire great talent

How the supply chain can use social media as a tool to hire great talent

Hiring the wrong person is a costly mistake not only financially, but also in terms of team morale and productivity.  Making the right hire is crucial.

Research conducted by the PewResearch Internet Project found that in 2013 73 percent of online adults used a social networking site of some kind.  The percentage is even higher for job seekers – 89 percent.  Given the high prevalence of use, it is likely that your talent pool is on at least one social networking site.  Hiring managers and HR professionals within the supply chain industry should use this reality to hire great supply chain talent. great talent

Social media is increasingly being used by hiring managers and HR professionals in their hiring process.  More than one third of employers use social media in their hiring practices, here’s why you should follow suit.

A study conducted by CareerBuilder.com found that 65 percent of employers who use social media to screen candidates do so to see how the candidate presents themselves professionally.  Fifty-one percent of employers used social media to see if the candidate would be a good match for the company’s culture, and 45 percent reported that they used social media to further research the candidate’s qualifications.

Of those employers who use social media in their hiring process, 34 percent reported that they found content that resulted in them not hiring a candidate.  Close to 50 percent of reported that they did not hire a candidate because of inappropriate material in their profile, and 45 reported they did not make the hire because of indications of drinking and/or drug abuse. Other negatives found by the employer were poor communication skills, criticizing former employers, and making prejudicial comments.

A candidate’s social media profile and use can also provide employers with information that can push a candidate to the top of the list.  Approximately 29 percent of employers reported that they hired a candidate because their social media profile supported professional qualifications and/or contained a great reference about the candidate.  Additionally, employers reported that they hired a candidate because their social media profile showed that the candidate was creative, well-rounded, or had great communication skills.

One thing to keep in mind – all  information found online and via social media needs to be treated in the same manner as information found via traditional sources.  All hiring practices must abide by state and federal laws relating to fair and equal hiring.

Social media is a great tool that can assist hiring managers and HR professionals hire great talent.

Logistics industry start-ups leverage social media

Many companies within the logistics and supply chain industries are stuck on the social media starting line.  The reason – “they can’t get past the word ‘social’ and the perception it creates.”  The reality is that social media is a tool that can be utilized to create value and grow your business. 

This is the fifth in a series of articles that provides examples of companies within the logistics and supply chain industries who have moved beyond the social media starting line and have realized the business value of participating in social media.

Logistics industry start-ups leverage social media

Social media allows for instant connections and communication.  Two start-ups, Trucker Path and Keychain Logistics, have created solutions for the logistics industry which leverage these characteristics of social media.

Trucker Path

Launched in February 2013, Trucker Path is a mobile platform for the trucking industry which connects shippers and carriers, and provides crowdsourced logistical assistance.

Specifically, the Trucker Path app (available via iOS, Andriod, and Web) enables carriers to find truckloads, shippers to move their cargo, and for truckers to get crowdsourced logistical information such as the locations of truck stops, rest areas, and information on weigh stations.

Keychain Logistics

Keychain Logistics uses technology to automate the marketplace and match shippers with carriers.

The Keychain Logistics app (available via iOS, Andriod, and Web) provides instant communication between shippers and carriers – eliminating the need for human powered brokerage.

Both Trucker Path and Keychain Logistics have recognized that there is more to social media than socializing – they have recognized that social media is a business tool.

Social media gets customers for the logistics and supply chain industries

Many companies within the logistics and supply chain industries are stuck on the social media starting line.  The reason – “they can’t get past the word ‘social’ and the perception it creates.”  The reality is that social media is a tool that can be utilized to create value and grow your business. 

This is the fourth in a series of articles that provides examples of companies within the logistics and supply chain industries who have moved beyond the social media starting line and have realized the business value of participating in social media.

Cerasis is a top freight logistics company and truckload freight broker.  During the company’s first 15 years it focused on traditional sales and marketing strategies and relied heavily on referrals. This strategy worked.  Cerasis acquired new customers, retained current customers, and realized positive growth.  However, Cerasis was not viewed as an industry leader, and brand awareness was low.

In 2012 Cerasis decided to participate in social media and launch a content marketing strategy.

Cerasis began actively blogging, and began using Twitter, LinkedIn, Facebook, Pinterest, and Google+.  The company quickly became seen as a leader within the industry, and brand awareness increased dramatically.

Within 15 months the company received 71 leads from search engines, 65 leads from social media, and 52 leads from webinars.  Even more impressive, within 15 months the company gained 35 customers (one customer within the freight logistics industry can mean a lot of revenue).

The results show that Cerasis is no longer on the social media starting line – rather, Cerasis is now a leader, not only in the freight logistics industry, but also in using social media as a business tool.

Using social media to move freight

Using social media to move freight

Many companies within the logistics and supply chain industries are stuck on the social media starting line.  The reason – “they can’t get past the word ‘social’ and the perception it creates.”  The reality is that social media is a tool that can be utilized to create value and grow your business. 

Over the next four weeks I will be providing examples of companies within the logistics and supply chain industries who have moved beyond the social media starting line and have realized the business value of participating in social media.

Using social media to move freight

Transportation logistics is vital to the supply chain and logistics industries.  For companies within these industries; however, transportation logistics can prove to be challenging to navigate and can prove challenging to the bottom line.

MercuryGate International Inc. and Con-way Inc. are two companies that have used social media to turn transportation logistics on its head – they use social media to move freight.

TweetLoad

Con-way Multimodel, a division of Con-way Inc., launched TweetLoad™ in 2010.  TweetLoad enables carriers to access available loads from Con-Way Multimodel via Twitter.  Carriers who follow @ConwayTweetLoad on Twitter are able to see the latest available shipments as well as links to additional information on the company’s link board.  Load information is updated on Twitter every 15 minutes, meaning that carriers who follow @ConwayTweetLoad have real-time information on available loads.

Figure 1: Conway TweetLoad

Conway TweetLoad

Bill Graves, president, American Trucking Associations (ATA): “With this novel use of Twitter, Con-way Multimodal is leading the industry in maximizing the best features of new technology to improve their processes. This is a great example of how innovative transportation companies can make it easier for carriers to do business with them, which will be a benefit to our industry overall.”

View a YouTube demonstration of TweetLoad at www.youtube.com/watch?v=0zL7h7kTU1M.

Freight Friend

In 2011 MercuryGate International Inc. launched Freight Friend.  Freight Friend is a free relationship-based full-featured load and truck internet posting service for shippers, brokers and carriers.  Freight Friend creates a private network between transportation partners, and utilizes technology to automatically identify appropriate matches.  The combination of the technology utilized and the relationship-based nature of Freight Friend allows companies to have real-time visibility to book trucks and find freight with companies they trust.

The Freight Friend concept is shown in Figure 2.

Figure 2: Freight Friend

Freight Friend

“FreightFriend is perfect for carriers, shippers, brokers, 3PLs and freight management firms who only want to share information with companies they trust. They can keep their current information in one place, knowing that friends – and only friends – will have constant access. While public load boards fill a real need, they come at a cost – a lot of unknown companies bidding to carry the freight. Private boards are often useful too, but they’re inconvenient to carriers with multiple clients asking them to check their bid portals.  FreightFriend solves the dilemma with a single service where carriers can easily communicate with all of their clients and brokers can find available capacity from carriers they trust.”

Freight Friend is fully integrated into MercuryGate’s TMS and Carrier Management System (Carma). Freight Friend is also available to integrate with other TMS providers.

Survey: social media and the logistics and supply chain industries

Survey: social media and the logistics and supply chain industries

Some companies within the logistics and supply chain industries have chosen to participate in social media while others have not.  Why have some companies chosen not to participate while others have decided to participate?  What social networks do companies within the logistics and supply chain perceive to provide the most value to their business?  What challenges do companies face with respect to social media?

Fronetics Strategic Advisors aims to gain insight into these questions and more.  We are conducting a survey on social media within the logistics and supply chain industries.  The objective of the survey is to learn about the participation and use of social media within the logistics and supply chain industries.

The survey is aimed at companies within the logistics and supply chain industries, and takes only about 5 to 10 minutes to complete.

This survey is confidential.  Responses will be reported in aggregate and no individual- or company-identifiable information will be shared with anyone.

If your company is part of the logistics or supply chain industries please take the time to take the survey.