by Fronetics | Jul 25, 2017 | Blog, Content Marketing, Marketing, Strategy
When you achieve sales and marketing alignment, your company will perform better. Here’s how to get there.
The State of Inbound 2017 reports that only 22% of respondents say their sales and marketing relationship is tightly aligned. That’s a big problem.
Sales and marketing teams that are tightly aligned perform better, and revenue increases as well. Clear and consistent expectations between the two teams results in positivity across the boardroom.
Here are 6 ways to embrace “smarketing,” the process of integrating sales and marketing.
6 steps to ensure sales and marketing alignment
1. Create an agreement.
Marketing strategies are three times more effective when a Service Level Agreement (SLA) aligning marketing goals with sales team practices is in place. The SLA clearly states how each side will help one another. Some 80% of respondents with an SLA in place who feel tightly aligned report that their marketing strategy is effective. Tightly aligned marketing and sales produces higher-value marketing leads.
2. Hear it from the top.
Demonstrate the value of aligned sales and marketing across all levels of the company. C-level executives know the importance of tight alignment, and when they communicate it to managers and individuals, it will boost key players’ confidence. Shout it from the rooftops so everyone gets the message.
3. Straddle both sectors.
Create a position or positions to supervise the alignment of both fields. That person can put a plan in place with measurable outcomes, as well as mechanisms for tracking client leads and feedback. First on the new position to-do list: devising an “Alignment 101” class to train each group on expectations and processes.
4. Monitor the revenue cycle.
Develop a system to keep track of leads from inception to signing on the dotted line. Make sure both sides of the aisle can (and do) access and update lead information, allowing everyone to take ownership of business successes. Monitoring the revenue cycle keeps everyone accountable.
5. Hold meetings and calls.
No one wants more meetings added to their calendars, but a weekly or bi-weekly check in gets everyone on the same page, imperative for tight alignment. Consider listening in on sales calls and attending each other’s networking events. Have fun learning about each other’s fields and how they overlap. A fresh set of eyes on something can often lead to a positive brainstorming session.
6. Create content.
Generating content for the sales team is a helpful way to partner up. Email templates, white papers, social media content, and Q&As are all tools salespeople can use to attract the attention of potential customers. Ask your sales counterparts how you can better support them.
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by Fronetics | Jul 17, 2017 | Blog, Content Marketing, Marketing
Outsourcing doesn’t have to be an all-or-nothing thing. Considering parsing off these marketing tasks based on internal resources and expertise.
Everyone needs a little help sometimes. That’s particularly true when it comes to B2B marketing. In fact, 52% of B2B marketers attribute stagnancy in success to not having enough time devoted to their marketing programs, and 49% attribute stagnation to content creation challenges.
Outsourcing marketing allows you to focus on insourcing your core competencies while delegating specialized tasks to external experts. And it’s important to note that you don’t have to outsource ALL of your marketing. Choosing several areas beyond your staff’s expertise or that are particularly time-consuming can help you improve your marketing efforts and take stress off an overworked internal marketing team.
Here are seven areas where you might consider outsourcing.
7 marketing tasks to outsource
1) Website development and design
Sure, you could build a perfectly functional website from a template, or have your techy nephew Chris put something together while interning with your company over summer break from college. But this is one area we feel strongly is best left to the pros.
A sleek, modern website that’s easy to navigate makes a big statement about your company. The overwhelming majority of buyers will visit vendors’ websites while researching and making purchasing decisions. The experiences they have while browsing contribute to their overall perception of the companies. Imagine how poor site organization, outdated functionality, or technical problems reflects on your brand.
In addition to creating a well-functioning site, the right developer/designer brings niche specializations to the table as well, such as usability engineering, search engine optimization, and more. Capitalizing on a professional’s knowledge in these areas can make a big difference in web traffic, visitor engagement, and, ultimately, lead generation and sales.
2) Social media management
Social media management sounds easy and fun. But if this task has ever fallen on your plate, you know the exact opposite is true. It can be one of the most time-consuming, frustrating tasks your business faces — and that’s before you realize you have to keep up with all the latest trends and platforms to be effective.
Outsourcing social media management to a knowledgeable partner can free up hours of your day and improve your social engagement and reach. These firms know what works and what doesn’t because they’re active every day on multiple platforms managing accounts for multiple clients.
And it’s not just posting every now and then. A good social media partner will craft and publish original content, but they’ll also curate great content from relevant sources, like industry partners. Outsourcing these tasks to the pros helps build a strong following and brand awareness for your company.
3) Content creation
Blog posts, emails, case studies, white papers, ebooks, webinars, marketing collateral, newsletters — how much content is your staff responsible for creating on a weekly, even daily, basis? Is it the kind of informed, quality material you’re proud of?
Content creation is one of the easiest marketing tasks to outsource. It will immediately give your staff back hours into their days. And the right outsource partner will produce high-quality, SEO-optimized content that will drive traffic, build trust with leads, and persuade buyers.
4) Videography
Video is the hottest content platform right now. I’ve written extensively about the opportunity supply chain and B2B businesses have with video, even if it’s just point-and-shoot iPhone video interviews with subject-matter experts. But professionally produced videos open another level of potential.
There are many firms and individuals that specialize in videography, and you’d be surprised how affordable and quick they can be. Or, some content creation partners also do video or can find a third-party videographer and manage the process for you.
5) Graphic design
This is one area where you really can’t fake it. Professional designers are worth their weight in gold, particularly when you need a professional document or graphic in a crunch. They can turn your documents into beautiful, easy-to-read brochures, or make dry technical data into eye-catching infographics. You may be savvy with Word templates, but they’ve got nothing on the pro designers.
6) E-commerce
Any sort of back-end system will work more smoothly if you are able to outsource the project to an agency already familiar with implementing and running specialized platforms. A smooth and well-thought out e-commerce process without any hiccups leaves customers happy and more likely to return.
7) Strategy and execution
Did you know you can leave marketing strategy to the experts? The right partner will work closely with you to develop a strategy that closely aligns with your business and marketing goals. They can even execute the strategy for you, as well, and then provide you with regular updates on how it’s working. This kind of results-driven approach will ensure you’re stretching your marketing dollars to the fullest extent and getting the kind of results that will grow your bottom line.
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![12 Steps to an Effective Content Strategy for the Supply Chain [Slideshow]](https://www.fronetics.com/wp-content/uploads/2024/10/12-steps-to-an-effective-content-strategy-1.jpg)
by Fronetics | Jun 26, 2017 | Blog, Content Marketing, Marketing, Strategy, Supply Chain
Learn how to stand out from the crowd with a content strategy that drives profitable customer action.
According to a survey of supply chain and logistics marketers by Fronetics, 86% are using content as a marketing tool. Respondents report using content marketing primarily in order to:
- Increase brand awareness (96%)
- Generate leads (83%)
- Establish the company as an industry leader (74%)
- Engage customers (74%)
By consistently creating and distributing valuable, relevant content, you can attract a clearly defined audience — and, ultimately, drive profitable customer action. But how do you know what your audience will find valuable and relevant?
Throwing spaghetti at the wall to see what sticks certainly won’t get your desired results. Since 3 billion pieces of content are shared online everyday, you have to be strategic and thoughtful about your content in order to stand out from the noise (and your competitors). It takes time, careful research, and strategy to build a content marketing program that helps achieve your business goals.
At Fronetics, we specialize in helping supply chain and logistics companies create and execute digital and content marketing strategies. So we’ve learned a few tricks of the trade over the years. For example, did you know that explicitly designating a specific person to lead your content strategy can improve its effectiveness by 40%? Or that documenting your strategy can make it three times as effective?
We’ve put together a quick slideshow specifically for supply chain and logistics businesses who are looking to learn about content marketing and build a content strategy that will be effective in growing brand awareness, generating leads, engaging customers, and establishing their brands as industry leaders.
12 Steps to an Effective Content Strategy will help your business identify the key steps to getting the most out of your content marketing efforts. Download the slideshow to get started growing your business with content!
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by Fronetics | Jun 22, 2017 | Blog, Content Marketing, Marketing
Email list segmentation is the one of the simplest and most critical practices to improving marketing email performance.
Marketing emails are an important part of lead nurturing: They can make or break whether a lead becomes a sale. So marketers spend a lot of time and money thinking about how to perfect their messages.
While many marketers focus on better design, higher frequency, or perfect timing as a means of increasing open rates and click-throughs. But, really, one of the best ways to improve the success of your email campaigns is through list segmentation.
And when I say success, metrics like click-through and open rates are part of that. But, there’s more. In fact, marketers have found a 760% increase in email revenue from segmented campaigns.
What is email list segmentation?
Email list segmentation simply means separating the contacts in your database based on certain criteria. For example, you can create separate lists for different buyer personas or for contacts in different industries or sectors.
The more specific you can get with your list segmentation, the more you can personalize the content of your emails — and the more relevant they will be to your recipients (which means they’ll be more likely to engage with them).
Other list segmentation ideas include:
- Demographics
- Company size
- Content downloaded from your website
- Geography
- Purchase history
- Content consumption (which blog posts they typically read)
- Interest level
- Purchase channel preference (online, via sales rep, etc.)
How does it work?
Most CRM or email platforms make list segmentation easy. But how you collect and determine criteria for segmentation is a little more complicated.
Collecting prospect information via forms on your website is one way. You can ask for name, email address, business name, interests, budget, demographic information, etc. Of course, the more fields on the form you require — or even allow for — the more prospects will turn away. It’s a delicate balance of encouraging form submissions while getting all the information you need.
Sales representatives can also enter information about leads as they communicate with them. Also, platforms like HubSpot collect information about contacts’ browsing history and content consumption that can be very helpful in determining what kinds of content they prefer or products they might be interested in.
Once you determine how you want to segment your email lists, it’s important to devise a different strategy for each list. What are your goals for each type of customer or prospect? Based on your existing data, how does that particular persona typically move down the sales funnel? How frequently should they be contacted? Answering these questions will help you build an email marketing strategy for each list that improves your chances of success with each.
What are the benefits?
Segmentation allows you to send the most pertinent content to the right people at the right time. And B2B buyers want and expect relevant content when making purchase decisions.
That sounds obvious, but I bet examples of companies violating this practice abound in your life. For instance, say you subscribe to the vegetarian plan of weekly meal-delivery service. Despite the fact that the company has a very valuable piece of information about your preferences (you’re a vegetarian), they send you a marketing email about upgrading to premium meats. Not only are you probably not interested in this offer — and are maybe even annoyed (or disgusted) by it — it leaves you with the feeling that the company doesn’t understand or value you as a customer.
It’s the same in B2B: 94% of B2B buyers say they chose a particular vendor because they demonstrated the strongest knowledge of the company and its needs. If your shipping business sends an e-commerce cookie company information about a special on shipping reefs and corals, you lose credibility in terms of how well you know and understand that customer.
But recall a time when you’ve browsed a company’s website and received an email shortly thereafter with FAQs about the exact products you were researching. Or, you have been in talks with several businesses about a major purchase, and just before making a decision, one sends you information helping you calculate ROI. That’s the kind of timely content delivery that can sway you in a particular direction.
Hyper-targeted marketing emails will give you the most success with your lead nurturing email campaigns. You’ll deliver the most relevant and pertinent information to the right people at the right time, encouraging them to move down the sales funnel and to make purchases.
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by Fronetics | Jun 6, 2017 | Blog, Content Marketing, Marketing
If you’re committing these content marketing don’ts, you could be turning off clients and prospects instead of attracting them.
As a marketer, your job is to attract customers and prospects — so the last thing you want to do is misfire and scare people away. Yet, only a third of content marketers rate their content marketing strategy as extremely or very effective. You want — and need — to be a voice that steers a company through our ever-changing times. But even with the best intentions, you might be approaching your customers with the wrong tone, and that can cost you.
We’ve got just the plan to make sure your content is in check with what customers want. Here is our list of content marketing don’ts — our top four offenders that scare away customers.
4 content marketing don’ts
1) Don’t be generic.
Understand your audience and what makes them click. Clients want to feel special and understood in a subtle way. If a message isn’t personable and personalized, you run the risk of running customers off and disengaging them.
Create content that is audience-focused, honing in on what your audience wants to read, not what you want to tell them. Do your research and position your content marketing strategy to focus on customer and prospect needs, not yours.
2) Don’t try to sell, sell, sell.
Trying to pass your sales pitch off as content will only hurt your content marketing efforts. Readers view content that isn’t sincere, informative, or authentic as disingenuous, and they’ll quickly turn away.
The same goes for content that’s filled with excessive keywords and multiple links meant to boost SEO results. Everything should be done in moderation so the customer — and search engines — aren’t turned off.
Don’t expect your content marketing strategy to result immediately in increased dollars. Building rapport takes time with an often-delayed payout.
3) Don’t sacrifice quality.
If your content is shoddy and low quality, your clients and prospects won’t bother with it. By and large, your customers value quality, consuming content that offers value and is relevant to their lines of business.
Rather than multiple low-quality postings, stellar content that stands out and teaches readers something will go a long way. And adding a variety of media (e.g., photos, videos, slides) to posts contributes to their value and boosts credibility. Including a well-done graphic or pulling out an especially relevant quote from an expert makes each piece of content pop.
4) Don’t go unplanned.
Ensure your content is relevant by documenting a strategy, following it, and adjusting it as needed. An editorial calendar is a great place to start. (See below for a free editorial calendar template!)
Brainstorm ideas for content with colleagues and clients. Document your goals and methods and create a plan for attaining them, giving your marketing plan organizational clarity. Consistency is king — haphazard content marketing won’t get you anywhere.
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