by Fronetics | Jun 6, 2017 | Blog, Content Marketing, Marketing
If you’re committing these content marketing don’ts, you could be turning off clients and prospects instead of attracting them.
As a marketer, your job is to attract customers and prospects — so the last thing you want to do is misfire and scare people away. Yet, only a third of content marketers rate their content marketing strategy as extremely or very effective. You want — and need — to be a voice that steers a company through our ever-changing times. But even with the best intentions, you might be approaching your customers with the wrong tone, and that can cost you.
We’ve got just the plan to make sure your content is in check with what customers want. Here is our list of content marketing don’ts — our top four offenders that scare away customers.
4 content marketing don’ts
1) Don’t be generic.
Understand your audience and what makes them click. Clients want to feel special and understood in a subtle way. If a message isn’t personable and personalized, you run the risk of running customers off and disengaging them.
Create content that is audience-focused, honing in on what your audience wants to read, not what you want to tell them. Do your research and position your content marketing strategy to focus on customer and prospect needs, not yours.
2) Don’t try to sell, sell, sell.
Trying to pass your sales pitch off as content will only hurt your content marketing efforts. Readers view content that isn’t sincere, informative, or authentic as disingenuous, and they’ll quickly turn away.
The same goes for content that’s filled with excessive keywords and multiple links meant to boost SEO results. Everything should be done in moderation so the customer — and search engines — aren’t turned off.
Don’t expect your content marketing strategy to result immediately in increased dollars. Building rapport takes time with an often-delayed payout.
3) Don’t sacrifice quality.
If your content is shoddy and low quality, your clients and prospects won’t bother with it. By and large, your customers value quality, consuming content that offers value and is relevant to their lines of business.
Rather than multiple low-quality postings, stellar content that stands out and teaches readers something will go a long way. And adding a variety of media (e.g., photos, videos, slides) to posts contributes to their value and boosts credibility. Including a well-done graphic or pulling out an especially relevant quote from an expert makes each piece of content pop.
4) Don’t go unplanned.
Ensure your content is relevant by documenting a strategy, following it, and adjusting it as needed. An editorial calendar is a great place to start. (See below for a free editorial calendar template!)
Brainstorm ideas for content with colleagues and clients. Document your goals and methods and create a plan for attaining them, giving your marketing plan organizational clarity. Consistency is king — haphazard content marketing won’t get you anywhere.
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by Fronetics | May 24, 2017 | Blog, Content Marketing, Marketing
Ready to give up on content marketing? Chances are, you haven’t given it a fair shot.
You’re three or maybe even six months into your new content marketing program. Congratulations! You’re probably noticing an uptick in web traffic, social reach, and other engagement metrics like time on page. You’re right on track! But you have no leads or sales to speak of. And whether that’s got you nervous that you’re doing something wrong, or just has your boss breathing down your neck to get some results FAST, I’m here to tell you: Now is NOT the time to give up on content marketing.
In fact, giving up now is just about the worst thing you can do. You’ve already made the majority of the investment without giving your program time to deliver your return.
Why does content marketing take so dang long to work?
Content marketing is a long-term solution that helps businesses build brand awareness, grow their audience, and generate new leads and sales. But it takes time and effort to achieve results. You shouldn’t give up on content marketing before the seeds you sow have time to bear fruit.
Just how long will it take for your content marketing strategy to yield results? Well, that really depends on your business and your goals, but you can count on at least six months. (Joe Pulizzi, founder of the Content Marketing Institute, says more like 18.) The point is, content marketing is not a magic, overnight solution. The reason reflects why content marketing is effective in the first place.
4 reasons why it’s NOT time to give up on content marketing
1) Developing your strategy takes time.
Only 11% of companies without a documented content marketing strategy find their efforts to be successful, compared to 60% of companies with a strategy in place. (That number rises to 86% when the company designates someone to lead the strategy.) The significant increase in effectiveness can be attributed to the careful thought and research that goes into building a strategy.
You will need several months to build the foundation of your content marketing plan if it is to be effective. You need time to research the kind of content that resonates most with your audience and to truly understand the (very specific) demographic that finds value in what your company offers. Then you need time to determine and test which distribution channels will most effectively reach your target audience, to discern a plan for content production, and to build out an editorial calendar reflective of your strategy.
Without getting all of these pieces precisely right, you’ll waste an enormous amount of energy and resources working on an ineffective strategy. Take the time to evaluate the market for your business and its content marketing strategy, and you’ll realize results in time.
2) Becoming an authority takes time.
The goal of your content marketing efforts should be to be a consistent source of information and value to your audience, who gradually will come to trust your authority and reward you with their business when they are ready to make a purchase. And establishing yourself as an expert doesn’t happen overnight.
Consistency is key for two reasons. For one, the average B2B buyer consumes between two to five pieces of content before making a purchase decision. If your content is old, arbitrary, contradictory, or otherwise unreliable, buyers will chose a different vendor whose content is more trustworthy. Consistent and consistently good content keeps your target audience engaged and builds your credibility with them.
Secondly, search engines rank websites based on several factors, and one of the most important is consistency. If your company blogs every other month, compared to companies that post several days a week, your posts will be penalized in search results. And since very few readers click beyond the top five search results, you’re drastically reducing your organic search potential.
As a SumAll article put it, “Whether getting traffic to your blog or your content ranked in the search engines, it doesn’t happen overnight, but instead by repeatedly creating and distributing quality content on a frequent basis for the long-term.”
3) Building your audience takes time.
The B2B buying process is becoming longer and more complex because the majority of buyers (82%) are using more sources to research and evaluate products and services, and they are spending more time in the research phase itself. In fact, 71% of B2B researchers start with a generic search — rather than searching for a particular company — and do an average of 12 searches before even engaging with a specific brand’s site. They are 57% of the way down the sales path by this point, meaning they have already spent a fair amount of time educating themselves with the enormous amount of information available to them on the internet.
This means you need to allow your target audience time to find you and complete thorough research about you and your competitors before you even realize that the lead exists. And likely there will be more time before a sale takes place.
Content marketing is much more about lead nurturing than producing instant results. As you build your reputation as a valuable source of information, you will simultaneously build a loyal following of readers and content consumers who continue to return to you for knowledge and, ultimately, purchases. Relationship-building is not a streamlined process, but it does foster the ever-valuable repeat business that will have a greater impact on your bottom line than a one-and-done sale.
4) Your sales cycle takes time.
Unfortunately, content marketing cannot decrease the length of your sales cycle. Thus, you can’t expect to see the fruits of your labors (in terms of dollars) until at least one cycle is complete.
There should be, however, hints along the way that your efforts are working. Metrics like increased website traffic, email registrations, and social reach offer clues that more potential customers are finding your business in their research. You should take these signs and continually evolve your strategy to accommodate what is working for your business.
Also keep in mind that while content marketing can have an enormous impact on generating and nurturing leads, it does not deliver sales on a silver platter. Sales teams still play a major role in building on those relationships and closing deals.
Please don’t give up on content marketing before it’s had time to play out. You’ll not only lose out on your initial investment, but also all the leads and sales that will eventually come your way once your program has had time to develop fully.
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by Fronetics | May 22, 2017 | Blog, Content Marketing, Marketing, Social Media
B2B enterprises with 1000+ employees face unique content marketing challenges that can hinder a program’s overall success.
Bigger isn’t always better. Or, maybe I should say, bigger companies don’t always have it easy.
Big marketing budgets and a big marketing staff have their perks — but they also have their share of challenges. The Content Marketing Institute’s 2017 B2B Enterprise Content Marketing Report, which surveys B2B companies with over 1,000 employees (enterprise marketers), brings many of these issues to light.
The challenges these enterprises face, of course, are quite different from those of their small- and mid-sized counterparts. Here are some of the top differences:
- 72% of B2B marketers agree that their organization is focused more on building long-term relationships than getting quick results. Only 58% of B2B enterprise marketers agree with that statement.
- 52% of B2B marketers agree that their leadership team gives ample time to produce content marketing results (which typically take longer than other marketing approaches). Only 38% of B2B enterprise employees agree that leadership supports their longer efforts.
- 69% of B2B marketers agree that their organization is almost always or frequently focused on creating content for an audience, instead of their brand. 47% of B2B enterprise marketers feel their focus on the brand.
Pressure to produce results quickly is a death sentence for content marketing. And being forced to create content for a brand, rather than a specific audience, can be detrimental to content marketing results. Yes, challenges facing these enterprise marketers are often as large as the companies for which they work.
Let’s take a look at some of the reasons why that is, and a few solutions for solving them.
3 enterprise-level content marketing challenges
1) Organization
While the CMI Report found that 88% of B2B enterprise companies are using content marketing, a mere 2% felt their content marketing strategy was “sophisticated.” Organization might have something to do with that.
Most enterprise organizations have staff that are responsible for multiple brands and product lines throughout the company. Their time is split developing strategies for different marketing programs. Smaller operations, on the other hand, can focus on a single brand, devoting time to developing and implementing a comprehensive strategy that the team can live and breathe — instead of toggling back and forth between programs all day long.
Solution: Outsourcing can be an enterprise’s best friend. A third-party vendor can dedicate itself fully to creating a content marketing strategy that best fits individual products or brands. And the vendor can even drive the strategy, if the enterprise’s resources are so taxed. Check out these 13 stats about outsourcing content marketing to learn more.
2) Clarity
It’s difficult to deem a program effective if there is no clear vision of success looks like. Yet, almost half (45%) of B2B enterprise companies feel their organizations lack clarity for benchmarking success. You can see the problem there.
Oftentimes, especially in larger organizations, the C-suite has a very different idea about what makes a content marketing program successful (i.e., leads and sales), whereas the marketers developing the strategy know that other benefits (e.g., increased brand awareness, social reach) have long-term value.
Solution: Education is key here. For one, set realistic expectations about the length of time it will take to generate tangible results from your content marketing program. Further, marketers need to learn to speak their bosses’ language when it comes to winning support for content marketing. They should regularly report on all progress to show how, over time, “smaller” victories (like growing social media engagement) translates to leads and sales. Check out our Monthly Marketing Reporting Template for some ideas.
3) Content Distribution
As more organizations recognize the benefits of content marketing, they’re ramping up production of content. In fact, 63% of survey enterprise-level respondents reported increasing the amount of content they produce from 2016. That’s great, but — the question is — does more content definitely equal better results?
The answer is not necessarily. Content distribution plays a huge role in getting the most out of what you’re producing. And here’s where the enterprise-level marketing problem lies: 94% of B2B enterprises are using email as their main distribution channel.
I’ve written before about how organizations spend too much time creating marketing emails. I believe organizations tend to stick with this content distribution channel because they see immediate results in the form of open rates and click-throughs. But the reality is that these companies are trying to squeeze water from the same well over and over again. At some point, they’re going to run out.
Solution: Don’t get me wrong: Email marketing is an important component of a well-rounded content distribution strategy. But so are publishing on social media and blogging (on your website and others!). These distribution channels help you reach new prospects who are searching for products and services like yours. Make sure your content distribution strategy includes a variety of platforms instead of just relying on one (like email) or just a few.
It is important to note that there are many B2B enterprise organizations that have highly successful content marketing strategies. Companies like Cisco and Boeing, who are committed to content marketing, have created ways to define what a successful content marketing program looks like and to effectively measure content marketing ROI.
The differences between B2B enterprise content marketing and B2B content marketing overall are tangible but not defining. These larger organizations have the ability to make changes that can redefine their content marketing programs and open the door to endless opportunities.
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by Fronetics | May 3, 2017 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
There’s never been a better time for supply chain and logistics businesses to implement a content marketing strategy — except for maybe yesterday.
Content marketing is a form of inbound marketing in which vendors publish digital content to attract customers who are searching for products and services like theirs. If done right, it is highly effective in growing brand awareness, generating and converting leads, and driving sales and repeat business.
Think content marketing isn’t for supply chain and logistics businesses? Guess again. Here are five reasons why companies in these industries should use content marketing.
5 reasons to use content marketing
1. Buyers use content to make purchasing decisions.
The B2B buying landscape has shifted dramatically in the last 10 years. Buyers no longer rely on sales reps to make purchasing decisions; they turn to the internet. Companies must shift to accommodate buyers at various levels of self-sufficiency in the purchasing process.
The reality is that 94% of B2B buyers use online research. That means they’re judging whether or not to buy from your business based on the kind of digital content you publish (or do not publish, as the case may be). Consider these stats:
- 95% of B2B buyers are willing to consider vendor-related content as trustworthy.
- 51% more B2B buyers rely on content to make purchasing decisions than they did last year.
- 47% of B2B buyers consume 3 to 5 pieces of content before engaging with a sales person.
2. Control the conversation in your favor.
Customers go online to discuss their buying experiences — both positive and negative. If a potential buyer googles your business’ name, what will they find?
Content marketing puts you in the driver’s seat of reputation control. If you publish thought-provoking blog posts about industry trends, you can earn a reputation as a thought leader in the space. If you curate the latest articles about relevant happenings, people will begin to view your social media accounts as a resource for industry news. Be professional, quirky, clever, ahead of your time, youthful, wise, funny, off-color — whatever your brand is, you can set that reputation by what you publish online.
3. Present yourself as a solution.
When prospects go online they are looking for information and for answers. Position yourself as an expert who fully understands their problems and how to solve them by publishing content that anticipates their pain points. Quickly and fully respond to customer queries on social media. Use content marketing as an opportunity to be the solution prospects are looking for, right when they need it most.
4. Content marketing is more effective than traditional marketing.
Companies in the supply chain and logistics space have a lot to gain by modernizing their marketing tactics. We see this every day with our clients. With the evolving B2B buying landscape, ads in industry publications no longer cut it as a “marketing strategy.”
Take two examples under consideration. How about TotalTrax, a warehousing technology company that grew new business by 30% with content marketing? Or 3PL Cerasis, who gained 98 customers from its content marketing efforts? Content marketing works, and that’s been proven time and again with logistics and supply chain businesses.
5. Your competitors are doing it.
Content marketing is already a widespread practice within the supply chain and logistics industries. If you’re not producing content to attract prospects and retain customers, you’re missing out.
This year, 75% of marketers are increasing their investments in content marketing. Why? Because it works. Successful content marketers experience drastically more site growth than their competitors. In fact, content marketing leaders experience 7.8 times more site traffic than their competitors.
In sum, content = customers. If you’re not using content marketing as part of your marketing program, you’re going to get left behind, if you’re not already.
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by Fronetics | Apr 5, 2017 | Blog, Content Marketing, Marketing, Social Media, Strategy
Try these out-of-the-box ideas for content and other tactics that can help you generate leads.
Generating new leads and growing your business is imperative to a business’s viability. Referrals from current customers are a strong option for growth, but often they aren’t enough to keep a business thriving.
Generating leads is tough work. Creating cold emails can be daunting, and following up with cold calls can be even worse. Most of the time, these calls fall on deaf ears. People don’t want to be pulled away from their day to hear your sales pitch.
Content marketing is the process of creating content that prospects and customers want to consume to educate them about your business, your expertise in the field, and your products and services. Content is an excellent lead-generation tool. But it’s often difficult to create content that does all these things without being an overt sales pitch — which people definitely don’t want to read. And no read, no lead.
So we’ve created a list of 10 ideas for reaching your prospective audience and generating leads with content and more. They’ll appreciate the information, and you’ll help spread the word about your business. Enjoy!
10 ideas for generating leads
1) Interview an expert about success in the field.
Reach out to leaders in your industry to share their thoughts and tips for success. You’ll prove to potential customers that you are committed to discovering the latest and greatest in your field. Don’t be afraid to ask detailed questions and share real answers. The specific answers will enlighten potential customers and provide actionable items for them to walk away with.
2) Create a video.
Videos are a great way to take advantage of social media platforms like YouTube and Facebook. Create fun, entertaining videos that educate potential customers about issues or pain points your business helps solve. Remember to keep your videos short and to the point.
3) Make a quiz.
When visitors come to your website or social media pages, offer them a creative quiz to capture their contact information. Once they have completed the quiz, you get a lead, and they get the correct answers. You’ll learn about more about them as a potential customer, and they can learn more about your products and services.
Eastern International College created a unique quiz to help students choose a major. The quiz helped students learn about their interests and gave Eastern International College useful insight into counseling them on their class selection.
4) Offer content upgrades.
Content upgrades can be a very valuable lead-generation tool. For example, say you’ve written a blog post about the best time to post on social media. Add an offer for a downloadable guide to create a social media strategy at the end of your post. To get the download, customers must submit their contact information via a form. You get the contact info; the customer gets the content upgrade — it’s a win-win!
5) Show your tried-and-true tactics.
What is really working for your business? Write an honest post that allows potential customers the opportunity to see what has really worked for you, and what hasn’t. Your honesty will help cultivate trust with potential customers and benefit other companies looking to grow their lead base.
6) Host a giveaway.
According to Kissmetric Blog, giveaways can be one of the most successful ways to generate leads. The key is to find out what your customers actually want. You can leverage a giveaway to direct online traffic to a landing page, where you can capture new leads. It is important to find a giveaway that is directed at a specific audience. If your giveaway is too broad, you will be left with large list of dead-end leads.
7) Guest blog on a relevant website.
You’ve reached out to experts to put their tips and success stories on your blog — now you need to do the same. Research the sites that your key audience is visiting and offer to guest blog on their site. Create relevant and valuable content that can generate exposure for your company. You will not only come across as a leader in your industry, but you’ll reach a vast new audience.
8) Offer insight into prospects’ top questions.
Consider questions that you hear from prospects and create in-depth tutorials to answer them. Potential customers will find the step-by-step articles useful, giving you the opportunity for a lead. Oftentimes the companies that step up to answer tough questions or provide instructions in easy-to-follow formats are the ones that get the business.
9) Get involved in the community.
There has never been a greater call to get involved in community outreach. Companies that are committed to creating change and engagement in their communities create trust in their customers. Volunteer at local events, guest speak at schools, or help local student organizations. You can demonstrate your expertise while creating real ties to the community. This will help you stand out not only as a leader in your industry, but as a caring and involved brand.
10) Offer a free trial.
According to HubSpot, “free trials of a brand’s services help get a prospect’s foot halfway through the door.” Offering free trials of your services is a great way to demonstrate how your company can add value to your customers. Once they experience the benefits of your services or products, they’ll be more likely to purchase them in the future. The free trial can lead to sales in a low-pressure situation for the customer.
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