![#LeggingsGate: The Importance of Emotional Intelligence in Social Media Management](https://www.fronetics.com/wp-content/uploads/2017/04/leggingsgate-370x185.jpg)
#LeggingsGate: The Importance of Emotional Intelligence in Social Media Management
United Airlines failed to apply emotional intelligence to its social media management and will continue to suffer the consequences. The recent #LeggingsGate controversy — in which a United Airlines gate agent refused to allow two young girls flying on friends-and-family tickets to board a flight because they were wearing leggings, which violated company dress code —