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#LeggingsGate: The Importance of Emotional Intelligence in Social Media Management

#LeggingsGate: The Importance of Emotional Intelligence in Social Media Management

April 4, 2017 0 comments

United Airlines failed to apply emotional intelligence to its social media management and will continue to suffer the consequences. The recent #LeggingsGate controversy — in which a United Airlines gate agent refused to allow two young girls flying on friends-and-family tickets to board a flight because they were wearing leggings, which violated company dress code —

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