by Fronetics | Jul 7, 2016 | Blog, Strategy, Supply Chain
Locally sourced foods are popular with consumers. But for restaurants, the shorter supply chain is plagued by food safety concerns.
Shorter does not mean simpler when it comes the food supply chain. In fact, working with small local producers often introduces a whole new set of challenges, particularly in regards to food safety and preparation.
Take, for example, the chain restaurant Chipotle, which boasted a menu supported by locally sourced foods. Last year, the chain was linked to outbreaks of E. coli, norovirus, and salmonella. Today, shorter food supply chains are under new scrutiny because of safety concerns.
Professor John Quelch of Harvard Business School and T.H. Chan School of Public Health recently authored a case study on food supply chain challenges. He summarizes his findings in an interview with the Harvard Business Review, discussing the major obstacles to local sourcing, how to manage them, and the changing appearance of food supply chains as we move forward.
Here are some highlights:
When there are fewer intermediaries between supplier and restaurant, the supply chain is actually more complex and fragmented, and safety is harder to control.
Essentially restaurants must trust numerous individual suppliers rather than having a standard quality control procedure for a manageable number of specific food sources. McDonald’s, for instance, gets chicken for all its locations from a handful of controlled sources. A nationwide chain that is sourcing locally, on the other hand, will have as many suppliers as there are locations, in theory. This means they may not be able to monitor every one on site.
Sources that mass produce have sophistication and experience in food testing that small local growers lack.
When you source food locally, inspections are on an honor system with that producer. But, the producers may lack the knowledge to assure the highest level of safety. They may not have experience with USDA inspection procedures, and their internal inspection systems may not be as well developed as a company with global operations.
Establishments that want to source locally need to factor in costs of their own safety protocols.
Yes, they may need to charge more from the consumer to balance this, but the safety checks are a must. It does not need to be done in-house either. According to Quelch, a number of very competent, existing independent food testing companies can assure safety and quality. Remember also that consumers are often willing, and expect, to pay more for locally sourced foods, particularly if they are organic and fresh.
Supply chain transparency is a must.
Many larger supply chain companies already have tracking systems in place, but such transparency is lacking at the local level. If an incident of illness occurs from a food supply, the establishment needs to be able to determine what caused it and where it was sourced from. They should be able to hone in on the source as fast as possible, so the rest of their supply chain is left out of the equation and operations are not shut down.
The future will blend global and local suppliers.
A minority of consumers will still have a passion and demand for locally produced, farm-to-table food. But, many consumers will remain price-sensitive, looking for safe food at a reasonable price. So, consolidation will probably occur through partnerships and mergers of global and local suppliers. Large food processing companies may start using local sources to make branded products, which are sourced closer to the target consumer.
Related posts:
by Fronetics | Jun 29, 2016 | Blog, Content Marketing, Marketing, Social Media
Participating in social media is not about earning followers; it’s about building relationships.
Posting content to social media is a great way to earn followers. But a follower doesn’t necessarily equal a customer. That’s why it’s important to keep in mind that participating in social media is not only about earning a large following; it’s about building relationships with those people.
An article published in Entrepreneur says it best, “Content equals marketing; conversation equals a relationship.” Using social media to converse with people and form relationships is what will ultimately drive sales.
Research from Social Sprout shows that social media messages to brands from customers rose 110% between 2014 and 2015. And that number keeps going up.
So, don’t just hand out your content like a business card and walk away. Customers increasingly expect businesses to converse with them through social networking, so it is critical that your business is online and ready to respond.
Here are five tips to build relationships on social media:
1) Be the person representing a brand.
Represent your company, but be a real person to whom your customers can relate. Do not appear as a brand who is a person; show up as a person who has a brand.
2) Be a real person.
Be personable and real. Open yourself up to conversations that show a bit of the real you. Nothing builds a relationship better than making a genuine connection. In other words, be a real person, not a personality.
3) Show who you are.
In addition to sharing information and knowledge related to your business, don’t be afraid to sprinkle in a bit of what matters to you in your posts. Photos of bring-your-child-to-work day, pets who regularly visit the office, or even your extra-large coffee during a particularly busy week tell a story that your followers can relate to. These kinds of things are excellent starting points for conversation!
4) Show that you care.
To build a relationship of trust, people need to feel that you care about what is important to them. Go beyond just liking, retweeting, or leaving an encouraging message on your followers’ posts. Actually put yourself out there and respond, invite dialog, and demonstrate that they are someone you value.
5) Be a regular.
Show up on a regular basis to interact with your audience and answer questions. And make sure to respond quickly when someone reaches out to you. Don’t underestimate the power of being there when a customer needs you. Remember 7 in 8 messages go unanswered for 72 hours, so if you can be the brand that is always there, you’re head-and-shoulders above the crowd.
Related posts:
by Fronetics | Jun 22, 2016 | Blog, Customer Service, Logistics, Strategy, Supply Chain
Source: Amazon
Today’s customers expect value, quality, and speed. Focusing on how your can deliver on those promises is what will win you business.
Remember that great advice: focus on yourself, not on what others are doing. According to an article in Harvard Business Review, the greatest challenge your company faces today is not keeping up with your competitors, but keeping up with your customers’ expectations.
This is not to discount the importance of watching business trends and monitoring the competition. But, your primary focus should be on what your customers need and expect and if you are providing it.
What do customers expect?
In today’s digital age, your customers’ expectations wash away traditional boundaries. According to a report in The Economist Group, customers compare and contrast their digital experiences across all industries, even those that offer totally different products or services.
Do you stand out above the crowd? Ask yourself this:
- Do you offer value, quality, and speed? Customers used to be willing to trade off one to get the other. Those days are gone. Today’s customer dictates that they want it all: lowest price, good quality, and fast delivery.
- Do you offer what the “big guy” does in terms of product, service, and ease, but with the care of a small business people trust? The size of your business does not matter in a digital marketplace. But, you must offer the scope, scale, and influence associated with being big, while maintaining the creativity and personal service characteristic of smaller businesses.
- Do you focus on helping customers to meet their objectives and needs? Do you share a purpose? According to an article in Harvard Business Review, what you provide ideally is not something you are going to do to them, or for them, but with them. It’s a journey you take together.
- Do you offer an intuitive sales funnel? Customers expect you to be where they are, deliver what they want, when they want it, and how they want it. If they are shopping your site, leave, and come back later, they want to pick up where they left off. They demand intuitive ease and ultimate convenience while they shop.
- Do you offer personalized customer experiences? Remember what happened every time Norm entered that television bar called Cheers? Your customers want you to know their name when they return, as well as their unique individual preferences, and they also want you to make relevant recommendations for products or services they may like.
- Do your social media interactions inform and help customers? Your posts should not deliver a sales pitch. Social media content should be educational, entertaining, or support the needs and interests of your audience.
There are new rules businesses must follow today in creating the ideal digital journey for their customers. Focus your attention on exceeding customer expectations and answering to their unique needs, not on your competition.
Related posts:
by Fronetics | Jun 20, 2016 | Blog, Current Events, Marketing, Social Media, Strategy
Source: Microsoft
The $26.2-billion acquisition could result in the customer-targeting solution(s) B2B marketers have been waiting for.
Microsoft announced on June 13 that it would purchase LinkedIn for $26.2 billion, a deal set to close by the end of 2016. Though LinkedIn will operate “as a fully independent entity within Microsoft,” the union will strengthen their shared mission to “connect the world’s professionals to make them more productive and successful.”
Both Sadya Nadella and Jeff Weiner’s letters to their employees beam with excitement over the possibilities for product synergies. “Think about it: How people find jobs, build skills, sell, market and get work done and ultimately find success requires a connected professional world,” writes Nadella. “It requires a vibrant network that brings together a professional’s information in LinkedIn’s public network with the information in Office 365 and Dynamics.”
Obvious opportunity lies in enhancing Microsoft’s existing solutions to improve user experience. For example, videos from Lynda.com, a website for training videos that LinkedIn bought in 2015, could be accessible throughout the Office suite, such as an Excel document.
But for B2B marketers, the most exciting possibilities involve “new opportunities … for monetization through individual and organization subscriptions and targeted advertising,” as Nadella puts it.
New opportunities for monetization
Jenny Sussin, a Gartner research director, proposes that LinkedIn’s value to Microsoft lies in its algorithms and user data. Successful integration into Microsoft’s existing products could be a game-changer for the B2B sphere, in terms of targeting customers.
First let’s consider the algorithms, two of which Sussin claims were the main attraction for Microsoft. “No. 1 was the algorithm that creates the connection graph, the social networking graph,” she says. “No. 2 was the algorithm that determines the information most valuable and most actionable to you.” Essentially, with this acquisition, Microsoft has the ability to map how professionals are connected and determine what content is most relevant to each individual user.
Secondly, LinkedIn has the most comprehensive, up-to-date personal data about its 433+ million global users of any professional network. And that data has not been available to other companies — LinkedIn even refused access to Google for ad sales — until now. The value of this information to any B2B organization is indisputable.
Now consider that there are 1.2 billion users of Office and 4.4 million users of Dynamics CRM. Microsoft can now combine the information it knows about those professionals with LinkedIn’s user data, map their relationships, and offer customized content within these products. Imagine being able to reach your target customer within the very tools s/he uses most every day.
And those are just two of Microsoft’s products. Skype, Yammer, MSN: there is no shortage of targeted advertising opportunities.
Taking on Google?
Perhaps the most exciting of these secondary properties for B2B marketers is Bing, Microsoft’s search engine. Bing Ads are attractive to marketers because of the low cost per conversion. The problem, of course, is volume, as Google dominates the market share.
But with LinkedIn’s data and algorithms, Bing could become “what search is sorely lacking today for B2B targeting,” says Marketing Mojo CEO Janet Driscoll Miller.
“Search marketing is great for determining intent — for understanding what a person wants,” Miller explains. “But social media platforms, like LinkedIn, tell us who the person is. Marrying the two pieces of data — who and what — brings us to the sweet spot of marketing and targeting an ideal audience. LinkedIn provides us with demographic targeting based on business and professional user information.”
Targeting could include factors like company size (e.g., spending capabilities), so marketers would not waste impression dollars advertising products that are far beyond the buyer’s price point. Fold in other LinkedIn solutions, like Lead Accelerator, to improve retargeting, and Bing Ads could really compete.
Google may have a leg up in terms of search volume, but without detailed data on users’ professional demographics, Bing could corner the market as the most effective B2B ad targeting platform.
Cause for caution
While the marriage of LinkedIn and Microsoft’s capabilities shows great promise, hold off on celebrating just yet.
Part of LinkedIn’s value to Microsoft derives from user-provided information. And part of Microsoft’s value to B2B marketers lies in its products’ ubiquity. But what if people stopped contributing their personal details to LinkedIn because of the way it was being used across the Microsoft suite? And what if businesses stopped using Microsoft products over privacy or data security concerns?
Here’s why those are both real concerns: Nadella suggests that your LinkedIn newsfeed could show relevant articles based on the projects you’re working on offline. Taking information from my desktop?! That’s problematic from both a personal and proprietary standpoint. Issues around invasion of privacy and the breech of secure business information could present major roadblocks to success.
How would you feel if a software product you researched yesterday appeared in your Outlook today? If, while preparing a PowerPoint for a client meeting, a pop-up suggested you contact a connection in your LinkedIn network who is an expert on the topic? With the deal projected to close before the end of the year, users reactions to these concerns over the next few months could be telling.
Related posts:
by Fronetics | Jun 15, 2016 | Blog, Marketing, Strategy
B2B organizations are leveraging review sites to increase organic traffic and conversion rates. Here’s how.
Consumers regularly turn to review sites to research products and services before they buy. But did you know that businesses can leverage this behavior to increase organic traffic and drive conversions?
B2B organizations are joining third-party review sites precisely for benefits like these. In fact, such memberships are becoming an integral part of some marketing strategies.
Let’s take a look at it works.
Review sites inform buying decisions
Buyers value the opinions of peers and colleagues. In fact, B2B buyers rank it among their top three resources for information about solutions, along with experts and web searches.
It makes sense: User reviews offer an unbiased, credible experience regarding a company’s product or services, so potential customers do not have to rely exclusively on information the organization provides. What’s more, reviewers often share more than just opinions; they frequently include related tips or good-to-knows, which offer extra value for the reader.
Experts equate review sites to short-form versions of case studies, which 83% of B2B buyers report as important when comparing vendors. Reviews offer real-life experiences with the product or service, but are much quicker to read and easy to consume in aggregate than case studies. They are also written from a buyer’s perspective, which resonates much more than, say, technical language and specifications.
Value for businesses
More succinct than a case study and just as credible, user reviews offer compelling testimonials that can attract customers at any point in the buying cycle. Here are a few ways organizations can leverage them to their advantage.
1) Use them as content.
Reviews make excellent lead-nurturing content. A business could share a positive review on social media or integrate it into a blog post. Negative reviews, too, give an organization a chance to address questions or concerns through content. Either way, reviews give insight into what customers are talking about, and this can help inform your content strategy.
2) Build brand awareness.
As more buyers turn to review sites to research products, companies who are members of the review site benefit from having their name in the mix. Even if a potential customer is researching a competitor, that person will likely come across your business name in comparison. That kind of exposure is invaluable as buyers are actively creating their vendor short lists — especially if you have very positive reviews.
3) Build customer trust.
Participating on a business-review site promotes the transparency customers crave. It tells them you are willing to let your customers share the bad as well as the good for all to see. Additionally, positive reviews can boost an organization’s Google seller rating, which appears next to the business name in AdWords ads. The seller rating gives readers insight into how the business rates for quality service before that person ever visits the website and, if the rating is high, establishes instant credibility. And more credibility equals more click-throughs.
4) Increase organic traffic.
Search engines favor reviews, meaning search engine algorithms increase the search ranking of sellers who have favorable ratings on review sites. Consider that 60% of organic clicks go to the top three search results, and that the vast majority of readers won’t search beyond the first page of results. Any boost from positive reviews can increase your organic traffic potential.
5) Drive conversions.
Many organizations are finding reviews enormous valuable for their business in the late stages of the buyer’s journey. Password-management startup Dashlane, for example, reported a 14.5% increase in conversion rates when reviews were added to paid ad landing pages. Because reviews hold such credibility and resonate so strongly with customers, they make for excellent closing content.
Here are a few B2B review platforms to consider joining as part of your marketing strategy.
- G2 Crowd: Offers online reviews on B2B marketing services as well as business software.
- GetApp: Allows users to search for industry topics as well as specific products.
- IT Central Station: Described as a “Yelp or TripAdvisor for enterprise technology.”
- TechnologyAdvice: Allows users to perform side-by-side comparisons of solutions within a particular category.
- Trustpilot: A community where users can interact with one another regarding particular solutions they use.
- TrustRadius: Authenticates each reviewer and validates every review through its research team prior to publishing.
Related posts:
