Soft skills are more important than ever, and emotional intelligence is arguably more important than all the rest. Highlights: Because Supply Chain now touches on every aspect of a business, soft skills have become more important than ever. Emotional intelligence is the ability to understand one’s own emotions as well as the emotions of others.
United Airlines failed to apply emotional intelligence to its social media management and will continue to suffer the consequences. The recent #LeggingsGate controversy — in which a United Airlines gate agent refused to allow two young girls flying on friends-and-family tickets to board a flight because they were wearing leggings, which violated company dress code —