7 skills logistics leaders will need to manage the digital supply chain

7 skills logistics leaders will need to manage the digital supply chain

Digital supply chain management requires a whole new set of skills. From an omnichannel mindset to enterprise IT use, here’s what defines success of logistics leaders.

Editor’s note: This is the final guest post in a three-part series by Kate Began of Polycase

It took some time for the tech revolution to hit the logistics industry, but now that it’s here, everything is changing rapidly. Suddenly, it’s all about omnichannel commerce, digital transparency, and advanced analytics (among many other trends). And as the world of logistics changes, the leaders of the logistics industry will have to develop new skills with which to navigate it.

What skills will the logistics leaders of tomorrow (and today) need to effectively manage the new realities of the supply chain? These seven areas will define the success of a business’s digital supply chain operations and separate the organizations that can fuel their success with technology from the ones who must struggle to adapt to it.

To manage the digital supply chain, here are 7 skills logistics leaders need

1. Ability to adapt

Twenty-first-century logistics will require its leaders and managers to constantly learn how to use new tools and react to changing market conditions. The new logistics professional has to keep a steady hand at the tiller during times of big change and use solid data analysis to find the right path forward, even when market conditions aren’t perfectly clear.

Flexibility will be incredibly important in implementing the most cutting-edge logistics technologies such as logistics blockchain, automation, and IoT. But it’s also critical to the daily operations of logistics when it comes to filling in transportation gaps and devising on-the-spot solutions to problems. The logistician who can harness the new digital tools for these ends will be formidable indeed.

2. Proactive curiosity

Adaptation is easier when a business pursues the right new tech, rather than waiting for it to come to them. Good logistics management will also increasingly require a commitment to proactively keeping up with technological and industry trends.

The 21st-century logistician has to be well-versed in everything from industry white papers to what’s trending among logistics professionals on LinkedIn. They need to be able to spot key trends and prepare for them so that businesses can stay ahead of the curve and not get blindsided by major changes.

3. Strategic thinking

Thinking two steps ahead can be tough when the business environment is changing so rapidly, but that’s what the new millennium logistics professional has to do. They have to take the long view and keep a business’s core principles at heart when creating plans for the future.

The need for strategic thinking also means tempering enthusiasm for new tech with good judgment and analytical rigor. Unwise investment in unproven or poorly-implemented technologies can be just as disastrous for a supply chain as lagging behind in tech, so as always, there’s no substitute for clear-eyed analysis and solid planning.

4. Enterprise IT use and procurement

Enterprise IT is an increasingly critical skill set for logistics professionals. Almost all logistics companies now use enterprise IT software, such as ERP suites, to manage their supply chains, and digital logistics professionals must often make decisions about procurement and implementation of these sophisticated software products.

Knowing how to get all of these disparate technologies to work together can be an even more difficult and necessary skill. Cross-platform performance can require knowledge of APIs and other tools that have been foreign to the logistics industry until now. Much of today’s logistics software is also cloud-based, so it’s also useful to know the basic principles of SaaS architecture and cloud workflows.

5. Project management

Today’s logistics professional often has to assume leadership roles on major projects. In order to be an effective leader, they must be skilled at tasks such as:

● Identifying the strengths and weaknesses of team members and delegating tasks to them effectively

● Working with upper management to structure project calendars and deadlines

● Estimating costs and planning for the budgeting and deployment of resources

● Identifying key technological tools for driving project success

● Creating transparency at all levels of the project by deploying appropriate digital tools such as IoT sensors and shipment tracking

Twenty-first century logistics concentrates more operational and computing power in every employee’s hand than ever before—but that power only produces results when employees are managed properly by a competent project manager.

6. People skills

Speaking of managing people, logistics professionals must also remember that not everything in the digital supply chain is run by circuits in a plastic enclosure. On the contrary, old-fashioned people skills are as necessary in the logistics industry as they’ve ever been—perhaps even more so.

Supply chains now have more stakeholders than ever, and effective management requires communicating effectively with a wide variety of personalities and roles. A good supply chain manager will be able to use 21st-century communication tools to connect people and make sure everyone’s on the same page, but they must also be fluent in the “soft skills” of empathy and interpersonal contact.

Empathy also requires a zero-tolerance mindset for regressive elements like sexism and racism in the digital workplace. Logistics may not be HR, but much of the everyday work of combating prejudice is done at the ground level by managers. For a business to attract and retain the best talent, they must pursue an egalitarian vision that makes work a great place to be for everyone.

7. An omnichannel mindset

Business, both B2C and B2B, now flows through a multitude of channels. That means that for the 21st-century logistics professional, an omnichannel mindset is a must-have. Whoever your customers are, they’re now on mobile phones, tablets and even voice command services like Alexa. A business’s platform and its logistics operations must reflect this new reality.

The rise of omnichannel commerce means that logistics operations must find a way to interlock with every channel that’s important to a business. That means keeping in mind how channels such as brick-and-mortar stores, traditional online sales and mobile shopping are all distinct but interrelated and managing them with an eye toward keeping every part of the complex interplay running smoothly.

There’s no running away from the oncoming wave of disruptive technology in the digital supply chain, so the only option is to ride it. Logistics professionals who are flexible, curious and empathetic will have the best capability for managing these new realities and turning them into a profitable and efficient future.

Kate Began serves as the Sales and Marketing Manager for Polycase. She oversees the customer service representatives, assists with product development, and leads the marketing efforts from the Avon, Ohio headquarters. 

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How Supply Chain Management Can Make or Break a High-Growth Company

How Supply Chain Management Can Make or Break a High-Growth Company

Supply Chain Management can boost productivity – and alleviate issues – for companies as they scale.

This guest post comes to us from Argentus Supply Chain Recruiting, a boutique recruitment firm specializing in Supply Chain Management and Procurement.

Awhile ago, we blogged about how more Startups are looking to Supply Chain Management to boost their productivity as they scale. Procurement – the effective purchasing of raw materials, back-office goods and professional services – as well as Logistics – the orchestration of the movement of those goods – might not seem to be as important as sales, marketing, R&D or finance at first blush. But failure to account for these factors can be a major bottleneck to growth, and many a startup has failed because of Supply Chain issues.

Supply Chain Management is an important factor for fast-growing hardware manufacturing companies, whether they’re producing goods overseas or at home. But it’s important in food manufacturing, consumer goods, Pharma, and Cannabis as well, as well as any industry with direct B2B sales. In fact, we recently brought on a new Cannabis client who’s scaling up a strategic sourcing operation in all of their Procurement, so that all their spend is captured and accounted for as they grow, rather than after. Rather than taming out-of-control spend later, they’re maximizing profitability by being strategic about the company-wide spend now, by hiring a team of Procurement category managers.

The most successful startups grow quickly by relentlessly focusing on the consumer – giving them a better product, or a better customer experience – but customer service is dead on arrival without an effective Supply Chain. Any growing company needs people to forecast demand, produce or source the goods to meet that demand, and ship it quickly and reliably to consumers, while only holding as much inventory as absolutely necessary.

As a founder or senior leader in a growing company, you might think that you have the expertise to “figure it out” on the fly, because how hard can it be? But trust us, if you don’t have Supply Chain experience, you can’t. Developing a product line and business model is hard. Getting it funded is harder. But as a founder, you don’t know true pain until you’ve been saddled with massive inventory because you failed to plan, or until you’ve seen an entire shipment waiting at port for customs clearance three weeks before your launch because you don’t have someone on staff who has the experience to get the paperwork in order before you need to.

Avoid failure.

That’s how Supply Chain has always advocated for itself, and you may have even heard about these considerations before. Get your Supply Chain in order, and you might avoid pain, but you’ll also experience innovation and opportunities to improve your customer experience in ways you never thought were possible. It can also reinforce your core company values and mission, and pass it on to customers in ways you haven’t considered.

As Dave Evans recently talked about in Bloomberg, setting strong values early is the key to sustainable growth at a startup. Most entrepreneurs get that. But what they don’t always get is the importance of making sure that these values extend into your Supply Chain. Founders need Supply Chain experts who can forge close relationships with suppliers, and find manufacturing partners who can provide opportunities to improve the brand.

Too many founders treat Supply Chain like a transactional necessity: “okay, where are we going to source product from fastest and cheapest?” But Evans talks about how founders can actually use Supply Chain Management as an opportunity to improve and build their brand. He uses the example of Everlane, which has built a successful fashion brand out of radical supplier transparency – making it plain to customers exactly where their products come from, and breaking down all the costs associated with bringing it to market.

So where do you start?

Different areas matter more for different industries, and different levels of maturity. A seed-stage startup might need to set an overall direction for logistics and distribution (i.e. what sort of 3rd party logistics solution will you look to leverage?), whereas a scaling business might be able to leverage strong Procurement to extract additional value from supplier relationships – as with the Cannabis company we mentioned above.

Do you want your Supply Chain to be fast, cheap, or flexible? Skilled supply chain professionals can usually help you excel at two of those. The best in the business can get you all three. But if you don’t have any of that expertise, you’ll get zero.

Areas that startups need:

  • Logistics and Distribution Strategy
  • Demand Planning
  • Production Planning
  • Lead Time Management
  • Inventory Planning
  • Supplier Relationship Management
  • Strategic Sourcing/Shared Services Procurement (growth stage)

Today’s top Supply Chain Management professionals can bring all these considerations to bear. One other thing to consider: manpower expenses are one of the highest costs in scaling a business, and you don’t want to take on extra full-time staff if you don’t have to. So one thing companies will do is hire a seasoned expert who has developed and implemented Supply Chain strategies at scaling companies before on a contract basis – say 6 or 12 months – to implement the process and strategy, and then move on to another contract. You will likely have to pay a bit more per-hour, but it can be a tremendously flexible and high-value option, especially because some of the best in the business are now working on contracts for growing companies.

Any way you go about it, failing to plan a Supply Chain can quickly sink a growing company – and developing one that excels will make a growing company soar.

If you fail to plan, you plan to fail. Having Supply Chain Management professionals in the room is some of the best business planning possible in 2019. That’s why they’re a founder’s secret weapon.

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7 Supply Chain & Logistics Professionals to Follow on LinkedIn

7 Supply Chain & Logistics Professionals to Follow on LinkedIn

LinkedIn, with almost 500 million users, is the #1 networking site for professionals. Here are 7 supply chain and logistics professionals to follow for top posts and articles in your industry.

With 94% of B2B marketers using LinkedIn to distribute content, it’s now the premier social media site for businesses. More and more users — including supply chain and logistics professionals — are turning to LinkedIn to keep up with industry news and to understand larger trends affecting their businesses. In fact, LinkedIn gains two new users every second.

With LinkedIn Publishing, users are able to create long-form posts and articles to communicate their  subject-matter expertise and interests. Following LinkedIn members gives you access to their profiles, as well as any original or third-party posts they publish on their newsfeeds. So your newsfeed becomes populated with the content the users you follow are publishing and sharing — meaning, if you follow the right people, you get invaluable insight into industry leaders’ thoughts and trends. So what are you waiting for? Here are some of our favorite supply chain and logistics professionals to follow on LinkedIn.

7 top supply chain and logistics professionals to follow on LinkedIn

Kelli Saunders, President of Morai Logistics Inc. at Mode Transportation Associates

Kelli Saunders was recently named one of Canada’s Most Powerful Women – Top 100 for her superior work in the Women’s Executive Network. She was also named Women Exporter of the Year in 2016 and received Canada’s Doing Business Award in 2015. Saunders is a high-achieving entrepreneur with over 30 years of outstanding performance in the supply chain and logistics industries. She understands the complexities and nuances involved in long-term sustainability in the transportation industry.

Sean Griffey, CEO and Co-Founder at Industry Dive

Awarded the Digital Hall of Fame Media News Award in 2015, Sean Griffey is co-founder and CEO of Industry Dive, a digital media company that publishes business news and original analysis for 4.5 million executives in 12 vertical markets. Griffey also runs the Logistics and Supply Chain Professionals group on LinkedIn with almost 270,000 members.

Tim Debus, President & CEO of Reusable Packaging Association

Tim Debus has 20+ years of experience in bringing to market new technologies and leading industry initiatives to improve the production and supply of agricultural commodities, including the development of reusable plastic containers. His group, the Reusable Packaging Association (RPA), leverages its collective voice of industry-leading knowledge to advance the adoption of reusable packaging by clearly demonstrating supply chain efficiencies, environmental benefits, ergonomic improvements, and cost advantages to end users in all industries.

Patrick Bian, Director of Supply Chain Management at Watts Water Technologies

Patrick Bian  is a supply chain executive with a consistent track record developing supply chain strategic roadmaps and leading multi-national teams to support the business vision for global companies. His work at Watts Water Technology provides outstanding solutions used to safely convey, conserve and manage water. Standing president of the French American Chamber of Commerce, New England for the past four years, Bian is also a lecturer at Northeastern University for the Masters Program in Business and Engineering.

Steve Norall, Co-Owner/Founder and Vice President of New Development at Cerasis, Inc.

Steve Norall has an impressive breadth and depth of expertise in the logistics and transportation management space, most recently as co-owner/founder of Cerasis, a top third-party logistics provider and truckload freight broker. A frequent poster, Norall covers all manner of supply chain management and logistics, but his current focus on LTL freight management.

Adrian Gonzalez, President at Adelante SCM & Founder/Host of Talking Logistics

Adrian Gonzalez is a well-respected, trusted, and influential supply chain and logistics analyst and strategic advisor to high-level executives in manufacturing, retail, third party logistics, and technology companies. He is the founder, host, and creative force behind Talking Logistics, a weekly online video talk show where he interviews thought leaders and newsmakers in the supply chain and logistics industry. And he is the founder and president of Adelante SCM, which is focused on enabling supply chain and logistics young professionals to share knowledge, advice, and best practices with each other in a private, trusted, and solicitation-free environment.

Michael Levans, Group Editorial Director at Peerless Media

Michael Levans is the group editorial director at Peerless Media, which oversees the publications of Logistics Management, Supply Chain Management Review, and Modern Materials Handling. He oversees the Alliance Awards, an annual program designed to recognize how shippers and their service providers work together to overcome challenges to critical components of their unique supply chains.

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Top 10 Leadership Posts of 2017

Top 10 Leadership Posts of 2017

Our most-viewed leadership posts from this year cover positive and negative leadership characteristics and provide examples of exceptional industry leaders.

One of my favorite experiences from 2017 was interviewing Ellen Voie, the CEO of Women In Trucking. A true inspiration, Voie exhibits tangible passion for promoting more gender diversity into the transportation space, but her practical, strategic approach is the hallmark of her success. She is an exceptional leader, and I feel privileged to have gotten this opportunity.

Our top leadership posts from 2017 examine what makes a good leader, as well as what makes a bad leader. They also look at some executive thought leadership about industry trends, and talk about graduate programs from which future leadership may be matriculating.

Top 10 leadership posts

1) 80% of Executives Say Procurement Isn’t Strategic Enough

Tis guest post from Argentus Supply Chain Recruiting looks at insights from the Procurement 2020 Survey. The survey of 200 C-Suite executives from a variety of industries and functions presents a rather dispiriting picture of the Procurement function today — or at least how it’s perceived. The majority of executives don’t think procurement is crucial to business leadership, and that it isn’t a key input when making high-level strategic decisions. Read full post

2) Women In Trucking’s Ellen Voie Paves the Way for Women Drivers & Managers

Ellen Voie is successfully breaking down barriers and changing the perception of the trucking industry. As founder and president of Women In Trucking (WIT), Voie and her team work to promote the organization’s mission “to encourage the employment of women in the trucking industry, promote their accomplishments, and minimize obstacles faced by women working in the industry.” I spoke with Voie about her experiences in the transportation industry, as well as her hopes for WIT and the future of women truckers. Read full post

3) Top Supply Chain Management MBA Programs 2018

We write frequently about the importance of recruiting and strengthening the relationship between academia and the supply chain industry as means to solve the growing supply chain talent gap. If your company is looking to hire, consider strengthening your rapport with schools that offer supply chain programs or specialties. The U.S. News & World Report annual rankings give companies in the supply chain and logistics industries an idea of where some of the brightest graduates, who will be seeking employment in the upcoming months, will be coming from. Read full post

4) 5 Ways to Push Employees to Be Their Best without Stressing Them Out

Management works to create a balance between pushing employees and pushing them past their limits. Leaders should create a safe and supportive environment where employees feel respected and, in turn, cooperative and productive. With this is mind, it’s important to incorporate tangible ways of reducing stress for your employees. This post offers some ideas. Read full post

5) How to Be a Bad Leader: 6 Common Characteristics of Poor Leadership

What’s the number one reason talented employees quit? Gallop polls show that 50% of employees cite their managers as the reason for leaving. A bad leader can cost your company.  And poor leadership at the highest levels of a company can be detrimental to a business. This post outlines 6 common characteristics of poor leadership that should be red flags to all companies. Read full post

6) Should You Get an MBA in Supply Chain or a Designation?

Again, our friends at Argentus Supply Cain Recruiting ask an important question: What value do you see in getting a Master’s Degree in Business/Supply Chain vs. some of the designations out there? The recruiting experts speak to what companies are looking for in hiring, and how graduating from these programs builds your personal brand. Read full post

7) Should You Freeze Hiring During Uncertain Economic Times?

Despite an 8-year bull market, many businesses are still licking the wounds caused by the 2007 financial crisis. Add a volatile political climate and predictions of impending economic turbulence, and you can’t blame those growing wary of rapid growth or expansion opportunities. But, as the supply chain is already suffering from a talent gap, can companies afford to slow or freeze hiring — or, even, to downsize? Research suggests that organizations that balance caution with a forward-looking talent-acquisition strategy may fair best through difficult economic times. Read full post

8) Why Supply Chain and Logistics Executives Should Be Active on Social Media (as Themselves)

With their relative celebrity, supply chain and logistics executives are uniquely positioned to attract a following of customers, prospects, potential talent, industry peers, and admirers. They can use social media to connect with these people, share their ideas and industry news, and become the human face of their brands. It amplifies the company’s social media efforts in a way brands can’t do themselves. Read full post

9) Women Leaders Who Make the Supply Chain Flow

We have had the opportunity to interview 6 supply chain leaders about their professional experiences, as well as their thoughts on gender diversity in the industry and beyond. Interviewees include: Kendrea Durr-Smith, Director of Global Trade Compliance, Arrow Electronics; Barbara Jorgensen, Co-Founder and Managing Editor, Electronics Purchasing Strategies; Hailey McKeefrey, Editor-in-Chief, EBN; Cathy Morris, Senior Vice President and Chief Strategy Officer, Arrow Electronics; Mickey North Rizza, VP of Strategic Services, BravoSolution; and Kelli Saunders, President, Morai Logistics. Read full post

10) There Are Lessons in Success, Not Just Failure

Companies have a responsibility to ask the tough questions when things go awry. We have all been in these meetings: we diagnose failures, and we dissect the process, tools and staff involved to get to the root of the problem. Unfortunately, most companies only step back and really dive into what happened when something bad happens. But what if companies took the same approach when something went right? Read full post

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Top 10 Content Marketing Posts 2017

Top 10 Content Marketing Posts 2017

Our most-viewed content marketing posts indicate that marketers are seeking solutions to improve their content marketing programs.

Supply chain and logistics marketers are increasingly seeing the value of content marketing. It is the most cost-effective method to earn leads and sales because it takes into account the way modern B2B buyers are making purchasing decisions (evaluating content they find on the internet).

Looking at our most-viewed content marketing posts this year, I see a trend: marketers are looking for solutions to improve their content marketing programs. I am currently working on our content calendar for 2018, so if there is anything specific you would like to know about, please feel free to email me with suggestions!

Top 10 content marketing posts

1) 4 Ways to Measure Brand Awareness

Building brand awareness is one of the key benefits of content marketing, but it’s notoriously difficult to measure. These four metrics can indicate that you are successfully drawing the public’s attention to — and heightening their knowledge of — your business. That will ultimately generate leads that turn into sales, which is the end marketing objective. Read full post

2) How to Write Better Headlines for LinkedIn Content in 2017

A study of 2016’s most popular content on LinkedIn used data to measure the most popular headlines and topics. The results are really interesting and say a lot about what content resonates with the general LinkedIn community. Tis post summarizes the most popular headline phrases and the most impactful headline words and topics, and suggests ow to use this knowledge to write more successful headlines for your LinkedIn content. Read full post

3) 4 Steps to Building a Successful DIY Content Marketing Strategy

Setting your content marketing strategy is a crucial first step in trying to reach your target audience. Before you begin writing blogs and posting tweets, you need to set goals. A content marketing strategy outlines the methods by which you will target, reach, and engage your audience. Here are four steps, outlined in the guide, to creating a successful foundation to your content marketing strategy. Read full post

4) Want More Leads? Write Better Content

All too often, marketers fall into the trap of sacrificing quality for quantity in their content writing efforts. It’s an easy mistake to make — the pressure to produce a constant stream of content can naturally lead to a drop in quality. But if you’re not writing high-quality, substantive content, you’re wasting time and energy. If you’re wondering whether your content might not measure up, ask yourself these six questions. Read full post

5) 7 Marketing Tasks Supply Chain and Logistics Companies Should Consider Outsourcing

Everyone needs a little help sometimes. In fact, 52% of B2B marketers attribute stagnancy in success to not having enough time devoted to their marketing programs, and 49% attribute stagnation to content creation challenges. Outsourcing marketing allows you to focus on insourcing your core competencies while delegating specialized tasks to external experts. And it’s important to note that you don’t have to outsource ALL of your marketing. Choosing several areas beyond your staff’s expertise or that are particularly time-consuming can help you improve your marketing efforts and take stress off an overworked internal marketing team. Read full post

6) 10 Stats You Should Know about the B2B Buyer’s Journey

Marketers need to be aware of the ways in which the B2B buyer’s journey has changed over the last decade. The vast amount of information available on the internet has afforded buyers a level of self-sufficiency that renders traditional sales models moot. It drives the need for new strategies, like content marketing and social media marketing.  The latest B2B Buyer’s Survey offers insight into how B2B buyers are finding vendors, engaging with them, and — ultimately — deciding to work with one. Read full post

7) 3 Tools for Measuring Your Content Marketing ROI

Analyzing the right metrics is crucial to determining whether you are achieving content marketing ROI. According to our Social Media Use Report, 81% of respondents wanted a tracking and measuring tool to prove their ROI. Your resources are limited, so it’s crucial to evaluate your efforts with meaningful numbers that illustrate their effect on your bottom line. So what are they best metrics to use? Here are three of our favorite tools. Read full post

8) 3 Content Marketing Challenges Large B2B Enterprises Face

B2B enterprises with 1000+ employees face unique content marketing challenges that can hinder a program’s overall success. The Content Marketing Institute’s 2017 B2B Enterprise Content Marketing Report brings many of these issues to light. For example, pressure to produce results quickly is a death sentence for content marketing. And being forced to create content for a brand, rather than a specific audience, can be detrimental to content marketing results. Yes, challenges facing these enterprise marketers are often as large as the companies for which they work. This post looks at some of the reasons why that is, and a few solutions for solving them. Read full post

9) How Word of Mouth Can Work for You

Buyers value the opinions of peers and colleagues. In fact, B2B buyers rank it among their top three resources for information. And, in general, 82% of Americans seek recommendations when making a purchase of any kind. Make their chatter work for you. Here are three tips to turn word-of-mouth marketing into leads. Read full post

10) 3 Quick SEO Tips to Improve Your Blog Right Now

Content marketing aims to draw potential buyers who are searching the internet for products and services like yours to your website. The strategic distribution of content helps search engines understand what your website is all about and direct relevant parties to it. You can help the search engines’ algorithms more effectively link searchers and your content by doing these 3 easy things. Read full post

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