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Covid-19 messaging strategy for supply chain companies: Get the basics right

Covid-19 messaging strategy for supply chain companies: Get the basics right

From answering the most important question to humanizing your company, make it part of your Covid-19 messaging strategy.

If your organization put marketing on pause to deal with the impact of Covid-19, it is time to recharge — thoughtfully. But what should your Covid-19 messaging strategy look like? What should you say and where should you say it?

More than any other industry, Covid-19 thrust the supply chain into the eye of the storm. Now, after a few months of intense disruption, a new normal has set in, giving companies in every supply chain vertical a chance to evaluate how to best position their business at a time of great uncertainty.

Since supply chain partnerships are rarely forged overnight, consider the benefits of not only looking after current clients and stakeholders but also extending a hand to new leads. Faced with unprecedented challenges themselves, these potential prospects may be searching for solutions just like yours.

Question is: What will they find when they come across your website and social channels?

Let’s take a closer look at the key components of a Covid-19 messaging strategy for supply chain companies.

Answer the No. 1 question

Yes, you are open for business. Make it clear on the homepage and update your social media profile with the latest facts. Do not let visitors go searching for that one piece of vital information. Although the immediate urgency and upheaval of the first few weeks of the pandemic is waning, the economic repercussions are just starting to be felt, and the question of whether your organization is still in business needs a quick answer.  A pop-up message or banner will get the job done. Include a CTA that leads to a landing page on your organization’s Covid-19 response.

Create a dedicated landing page

What is your organization doing to protect employees and clients? Are you experiencing any service interruptions? Do you serve shelter-in-place areas? The landing page can answer all of those questions. Consider the landing page a resource for your clients and prospects. It may include the company crisis communications plan, a direct message from a company executive, links to helpful resources, and more.

Pick the right topics

Like many others, you may have published an initial statement on the crisis and your dedication to helping clients navigate through it. Where do you go from here? Sounding salesy or overly eager to promote your own supply chain solutions can come across as desperate. And moving on like nothing has happened will likely strike visitors as detached.

Take the perspective of your current clients and prospects — what do they want to know about your services at this time? Their priorities have undoubtedly changed since last year.

Many supply chain companies are uniquely positioned to talk about themselves since they truly are part of the solution to the disruption of goods and services. A provider of flexible warehouse space can publish a post on the importance of building a resilient supply chain that can sustain the impact of unexpected events. And an IoT leader may discuss how its fleet app can keep overworked drivers safe.

The voice of the company should echo throughout your site. Update wording that may seem inappropriate or out of place now. Speak with clarity and authority. Give prospects a sense that you really understand what they are going through (because you do). And, most of all, keep publishing relevant content. A dormant blog or resource page sends the wrong message.

Humanize the company

Being able to connect on a personal level with businesses is gaining in significance. Even in the B2B space, it is a strategy that has worked well for many of our clients. This is even more true during a crisis with such a devastating toll on public health as Covid-19.

We have seen CEOs step up to speak directly on camera to clients or let themselves be interviewed about the company’s crisis response. Team members can be featured, too, in video snippets, showcasing any PPE donations or in-the-field work. Videos and personal stories also tend to foster engagement on social media. Again, keep the tone and content aligned with your target audience.

Final word

Your Covid-19 messaging strategy can have a big impact. Think tactful and empathetic. Stay active and engaged. We know this is a challenging time for so many. Getting your messaging right is a good place to start.

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