by Elizabeth Hines | Oct 10, 2017 | Blog, Consumer Electronics, Current Events, Manufacturing & Distribution, Strategy, Supply Chain
Of legal obligation, financial incentives, and convenience, what best drives consumers to practice proper e-waste recycling?
The United States is a nation of consumers, and there are few things we enjoy more than our electronic gadgets. Unfortunately, for every new device — or upgrade — introduced to the market, there’s an older model that becomes obsolete.
The world produced 41.8 million metric tons of e-waste in 2014, according to a study published by the United Nations University. So how can we combat this growing problem?
The recycling option… and sometimes law
Recycling products that we’re no longer using is always good practice. It can help protect the environment from hazards that are in our electronics and batteries. And many times, the device can be refurbished and donated to a person in need.
Sometimes just asking people to recycle isn’t enough, though. Some governments have made it illegal not to recycle. For example, the EU has gone so far as to institute the Battery Directive. Understanding that batteries commonly contain elements such as mercury, cadmium, and lead, the EU has set an objective of improving environmental performances of batteries, and setting a standard for their waste management as well.
In the United States, cities like New York City have made it illegal to simply throw out electronic devices. Instead, residents need to bring their devices to a recycling center, many of them conveniently located at other electronic retail outlets.
Incentives
If less hazardous waste in landfills, a cleaner environment, and compliance with laws and regulations aren’t enough, how about saving money as an incentive to recycle e-waste?
Many manufacturers and retailers offer discounts on purchases with the return of old devices. Best Buy, for example, has experimented with trade-in and recycling programs that offer gift cards or cash for customers who bring in old devices. As programs like this can leave the retailer struggling to break even, they often aren’t financially attractive enough to be the sole incentive drawing consumers to recycle e-waste.
But one incentive that is very effective is also, probably, the most obvious — convenience. One survey found that 43% of respondents would be more likely to recycle e-waste were cell phone and battery recycling part of curb-side pickup.
The convenience of curb-side pickup for paper, plastic, and aluminum helped to make recycling ubiquitous in neighborhoods across the country. It’s the same thought process that leads researchers to believe that the convenience of a curb-side pickup will encourage more individuals to recycle their electronic devices and batteries.
This post originally appeared on EBN Online.
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by Fronetics | Oct 9, 2017 | Blog, Content Marketing, Marketing, Social Media, Talent
As peer influence becomes increasingly important in B2B buying decisions, empowering employee brand ambassadors will benefit your bottom line.
I recently attended a dinner party where I met a new acquaintance. We talked about our families, our hobbies and, of course, our jobs. She recently started working for a small business about which she was tangibly passionate. After listening to her talk, I went home, immediately started following the company on social media, and purchased some products.
Some companies are overlooking their greatest marketing tool: their employees. That woman made a big impression on me and actually influenced a sale. The experience reflects a trend that’s also growing in the B2B space: the impact of peer influence on buying decisions. In fact, 68% of B2B buyers say they give credence to peer reviews in the purchase process.
Imagine the number of people you could reach through each employee’s peer network. It’s a massive opportunity.
I’ve written lately about the rise of influencer marketing. It’s a strategy B2B businesses are starting to understand and use to their advantage. But you don’t need a Kardashian or even an important industry professional to get started. Employees are your most natural, ready-made influencers.
Here are 3 reasons to invest in making your employees brand ambassadors.
3 benefits of employee brand ambassadors
1. Increased social media reach
According to a study conducted by the MSL Group, employee advocates are connected to 10X as many people as their brand on social media, and can increase the reach of brand content by 561%. If your employees are posting about your company on social media, they’re reaching a much wider audience than your company page is.
While 57% of companies have a LinkedIn company page, 94% of B2B buyers use LinkedIn to distribute content. If your employees are posting company content to their personal LinkedIn accounts, imagine the potential range your brand has to reach new audiences. And these people aren’t hearing it from your corporate page. They’re hearing it from a peer connection. That’s definitely more powerful.
2. Increased brand engagement
When it comes to increasing brand engagement, there is no better place to start than with your own employees. Peer influence is a natural extension of employees who believe in your company and its mission.
While only 3% of employees share company-relevant content on social media, they actually drive a 32% increase in engagement. And their advocacy has a greater impact their peers’ buying decisions than you might imagine. Studies show that leads gathered as a result of employee advocacy convert 7X more often than other leads.
3. Elevated employee (and company) performance
While your employees are advocating for your company, they will also benefit from their new role as brand ambassadors. They will be more engaged and invested in their jobs. And the additional responsibility will foster a sense of pride and professional growth.
That pride translates to greater productivity. Companies with engaged employees outperform those without by up to 202%. But that’s not all! Companies with highly engaged employees saw a 20% increase in sales and a 10% in customer ratings.
Empowering your employees
Successfully reframing your employees as brand ambassadors requires creating a culture that empowers and incentivizes employee participation. Offer them the appropriate training or knowledge. Ask them to complete specific tasks (e.g., sharing company content), and give them room to be creative in their ambassadorship as well. Make sure you regularly engage them and thank them for their help.
Keep in mind: Employees are much more likely to participate if what you’re asking them to do is seen as complementary, not supplementary, to their workload. Make sure you are appropriately compensating them for any activity outside of normal working hours to avoid resentment. And, most importantly, keep the dialogue open. You never know how impactful your employee brand ambassadors can be.
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by Fronetics | Oct 5, 2017 | Blog, Leadership, Strategy, Talent
A hot temper. Moodiness. Micromanagement. These are common traits of a bad leader.
What’s the number one reason talented employees quit? Gallop polls show that 50% of employees cite their managers as the reason for leaving. A bad leader can cost your company. And poor leadership at the highest levels of a company can be detrimental to a business (Theranos’ Elizabeth Holmes and Turing Pharmaceuticals’ Martin Shkreli, as two recent examples).
While we often write about successful leaders and positive leadership traits, I think it’s about time we start talking about the opposite end of the spectrum. Here are 6 common characteristics of poor leadership that should be red flags to all companies.
6 ways to be a bad leader
1. Lack of transparency
Everyone appreciates honesty and transparency, and the same holds true in a professional setting. Even if you’re trying to prevent worry or stress, employees know when you’re not giving them the full picture and it makes their jobs more difficult.
Your team will appreciate knowing where they stand within the company and the greater goals you’re trying to accomplish. Oftentimes this leads to more focused and driven employees, who take pride in being part of a team working toward mutual goals.
2. Insulting employees in front of their coworkers
We all make mistakes. We are human, after all. But how a supervisor reacts to an employee’s mistakes is a direct reflection of their leadership style — good or bad.
We have all witnessed a leader get upset when issues arise. That’s natural when s/he is invested in the business. Good leaders know cooler heads prevail, offering constructive criticism in an appropriate one-on-one setting. But a bad leader berates employees in a group setting. Instead of helping employees learn from mistakes, his behavior only alienates people and causes resentment.
3. Micromanaging
I bet you are thinking of a specific manager from your past, as I am. Micromanaging may be my least favorite characteristic of bad leadership. Nothing says, “I don’t have faith in your work,” like a boss that is constantly looking over your shoulder.
Employees are only able to grow and develop if they are allowed to do so. Supervisors should provide direction and then empower their teams to get the work done. Your employees will become more confident and productive knowing they have your trust in their abilities and the space to be creative.
4. Lack of empathy
As leaders, we must understand that our jobs are important, but so are our employees. Understanding the challenges that your team faces, both professionally and personally, is key to creating happy and productive employees. When supervisors work to alleviate barriers, they create a supportive culture among their team.
5. Inconsistency
Last-minute changes, mixed signals, and overall inconsistency can lead to confusion and frustration within your team. Leaders who blow up at one person but listen intently to another foster fear among employees, who become unsure of how to approach you. That leads to lack of communication, which is never good for business.
Lack of consistency leads to a lack of trust and slows productivity. Employees that are unclear on direction or expectations spend time and energy worrying about how to approach their supervisors instead of how to get the job done.
6. Closed-mindedness
Feedback can be hard to hear, especially from your staff. But an unwillingness to listen to your team and take their ideas seriously will create tension.
Leaders that dig their heels in and refuse to consider new perspectives make employees feel undervalued and unable to control their own destiny. Not only does this cause employee dissatisfaction, but also leaders miss out on potentially good suggestions to improve business.
Remember, businesses don’t fail — leaders do. What other traits make a bad leader, in your experience?
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by Fronetics | Oct 4, 2017 | Blog, Content Marketing, Marketing, Social Media
Here’s a rundown of paid digital advertising options, including display ads, AdWords, and sponsored social media posts.
We are strong believers in content marketing. Build it, and they will come — or, in content marketing speak, publish quality content, and customers will come to you. But, as I often write about, content marketing takes time to bear fruit. There’s not much you can do about that.lick
Except paid digital advertising.
By investing in paid digital advertising, you can boost the reach of your posts, display ads and videos. Pair quality content with a comprehensive digital advertising strategy, and you will be in a position to drive more traffic, create more brand visibility, and close more deals.
Your peers understand this. Within the first quarter of 2017, Facebook, Instagram, Twitter, LinkedIn, Snapchat, and Pinterest saw a 61.5% increase in paid media spend. And that’s only going to increase through 2018.
So where do you start? Here are four ways to get started in using paid digital advertising to help take your content marketing strategy to the next level.
3 paid digital advertising platforms for beginners
Display ads
Display ads are the paid advertisements that appear in front of users on website pages in the form of graphics. Unlike text-based ads, display advertising relies on elements such as images, audio and video to communicate an advertising message. Display ads are commonly referred to as banner ads, but they don’t always take exact banner form. They can come in all shapes and sizes and can appear anywhere on a webpage.
Benefits: Because digital ads are visual, they can be customized with your logo, message, or even an offer to help increase brand awareness. You have the ability to use graphics, video, audio, and your company’s branding to really stand out and attract their attention. Display ads also allow users the ability to target a specific audience. You control which sites they appear on, which geographic area they appear in, and which demographic or niche market they appear to.
Sponsored social media posts
Social media is a natural place to begin if you’re looking to get into paid digital advertising. A good starting point is Facebook. The social media giant’s social ad revenue was more than $9.16 billion in Q2 2017 alone. And it doesn’t stop there. Twitter brought in $548 million in social media advertising revenue in the same period, and Snapchat is expected to reach over $895.5 million in ad revenue in 2017.
Benefits: Running paid social ads allows you to reach a large audience at a low cost. You pay based on the type of ad you’re running. For example if you’re looking to drive brand awareness, you’ll incur a CPM (Cost Per 1,000 Impressions). And not only are the ads relatively inexpensive to run, they’re not expensive to create. You get all of this plus the ability to target your specific audience, reaching people that are interested in learning about what you do.
Google AdWords
Google AdWords places your website as one of the top results on a search engine results page (SERP) when a user searches for certain keywords of your choice. When a user clicks the AdWords link or calls your business using that link, you incur a charge. Otherwise, impressions are free.
Google’s most recent update involves changes to the so-called “3-pack,” or the listing of three related local businesses on a search results page. Many consumers rely on the 3-pack to discover businesses in their area that offer the products and services they are seeking. And businesses get the benefit of many additional leads and customers when they appear in the 3-pack. This can be particularly significant for small businesses.
Benefits: The biggest benefit of Google AdWords is its speed. You appear in a top spot in a user’s search results, meaning you are one of the first things a user sees when searching for a specific product or service. That’s another good point: Google AdWords allows you to focus on people who are searching for what you have to offer, so you don’t pay for a bunch of wasted impressions. AdWords also gives you real-time reports to track your ad’s success. A dashboard shows information related to each campaign, such as the ads clicked, keywords entered by website visitors, cost of clicks and much more.
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by Fronetics | Oct 3, 2017 | Blog, Content Marketing, Marketing, Social Media, Strategy
Learn how a mobile advertising network and an inbound marketing agency tried Quora as a marketing tool.
Last month, I gave you some tips on how supply chain and logistics marketers can use Quora to build their brands. If you’ve forgotten why you should be incorporating Quora into your marketing strategy, here’s a quick recap:
- Research: Quora offers amazing insight into what thought leaders in the supply chain and logistics industries are focused on. Just by tuning into the conversation, you can gain extremely valuable knowledge.
- Connections: This social media platform gives you a perfect space to connect with peers in your industry and with potential buyers, as well.
- Reputation building: Quora is one of the best tools out there for reputation building. It allows you to participate in and contribute to conversations that can shape the future of your industry. Using this platform effectively gives you the opportunity to become a resource for others in your industry and for your target buyers — and there’s no better reputation builder than that.
Plenty of business are already using Quora extremely effectively, seeing ROI and more. But supply chain and logistics companies have yet to jump on this untapped opportunity. Let’s take a look at a few success stories.
2 B2B companies successfully using Quora
Kiip
This mobile advertising network has a unique business model that “redefines how brands connect with consumers.” Back in 2014, the marketing team did a series of experiments — one of which was answering questions on Quora — to figure out which growth strategies would be most beneficial for the business model. Read about Kiip’s Quora experiment here.
Kevin Fishner, Kiip’s director of growth, said that his goal in answering Quora questions was to “build our brand presence in the mobile advertising space while driving quality leads to our site.” He offers the important insight that there is a fine line between offering valuable answers and blatantly pitching your product.
“If the question directly pertained to Kiip,” Fishner says, “I’d drop a link at the bottom of my answer. If it was a more generic mobile advertising question, I’d use insights from our campaigns at Kiip and leave it at that.”
Fishner points out that answering questions thoughtfully takes a significant time investment. But in the end, this investment is worth it for your business in all kinds of ways.
As you join the Quora conversation, keep Fishner’s insights in mind. Promoting your brand isn’t always about pitching your product. Becoming a thought leader can be just beneficial, if not more so, for your brand and, ultimately, for your bottom line.
IMPACT
Impact is an inbound marketing agency based out of Connecticut. Earlier this year, IMPACT blogger Carolyn Edgecomb wrote about how the company used Quora marketing to build brand awareness. Like Fishner, she points to following core advice for using this platform: “Hustling or selling is exactly what you shouldn’t be doing on Quora. Instead, aim to spread knowledge.”
Based on IMPACT’s experience on the site, she suggest that “by regularly engaging with other members, you’re able to gain key insights from leading experts, target your audience, and even repurpose your content while answering and asking questions.”
For IMPACT, Quora was less about generating ROI and more about “increasing brand awareness and establishing thought leadership.”
Supply chain and logistics companies can take inspiration and insight from these two Quora marketing success stories. The field is largely open. Start looking for questions you can answer, become a part of the conversation, and aim to become a thought leader.
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