Snapchat Drops Daily Users, Workplace for Facebook Acquires Redkix, and More Social Media News

Also in social media news August 2018: Twitter releases an ads playbook, Snapchat introduces a private ads marketplace, WhatsApp launches a Business API, and Facebook makes updates to its video metrics.

As kids gear up for back to school, social media platforms are busy making updates with a focus on business pages. Facebook, Twitter, and WhatsApp are all releasing updates and features, including playbooks, to help advertisers increase their brand awareness and user reach. Facebook even created updates to its metrics to help advertisers produce better reporting around usage.

Here’s what’s been happening in August with the hottest social media platforms and how the latest updates are aimed at helping businesses gain exposure and new audiences.

Your social media news for August 2018.

Facebook Q2 earnings show increased user growth but slow revenue growth

Facebook just released their Q2 earnings report showing that the social media giant now has more than 2.5 billion people using at least one of its apps (including WhatsApp, Instagram, and Messenger) monthly. The report also showed declining revenue growth, despite efforts to rebuild trust among users. Mark Zuckerberg reiterated his commitment to user privacy and security. “We continue to invest heavily in safety and security. This quarter, our systems identified and removed thousands of fake accounts, pages, and groups.”

Snapchat drops user count in Q2

Snap Inc. released its Q2 2018 Financial Results revealing a three million daily active user drop in its user base. With a recent redesign to the app, Snap Inc. was aware usage would be down. Co-founder Evan Spiegel states that “the company has been working to improve Snapchat based on user feedback” and is “eager to make more progress on the tremendous opportunity we now have to show more of the right content to the right people.”

Facebook’s Workplace acquires Redkix

Workplace for Facebook, an interactive tool for coworkers, acquired Redkix, an email software that combines email, messaging, and calendar features into one app. Recode reports the acquisition took place so Facebook could create its own communication system within Workplace. Facebook has been working overtime to beef up its Workplace platform to compete against Slack, a messaging app with almost 100 million paid users.

Twitter Business created an ads playbook for businesses and brands

Twitter Business released a Playbook for Agencies, a new document created to answer the most frequently asked questions by businesses about Twitter ads, client strategy, and more. “We compiled the most asked questions from agencies, partnered with our customer service team, and synthesized six months of Twitter research to create this guide which will help agencies guide their clients toward Twitter success,” writes Twitter.

Snapchat creates private ads marketplace

Snapchat is offering more ad tools to “premium publishers and advertisers – offering brands ‘unskippable’ slots and experimenting with a private marketplace (PMP) that lets Discover media partners take greater control over their inventory.” Starting in August, the app will give 100 randomly picked brands the ability to buy ad programming against TV-style content, including a wide variety of programming from scripted drama to comedy.

Facebook updates video metrics

Updates in the past year gave users the ability to rewind and re-watch parts of video ads, leaving advertisers with skewed reporting numbers. Facebook recently updated its video ad metrics to account for re-watched ads, removing any redundancies in reporting. The new metrics will automatically remove any three or ten-second views that are watched after rewinding.

WhatsApp launches Business API

Looking to expand its business tools, WhatsApp launched Business API, allowing medium to large business to manage and send non-promotional messages to customers. These messages include appointment reminders, shipping information, event tickets, and more for a fixed rate. VentureBeat reports all messages sent through the API will be free for the first 24 hours, messages sent after that will be charged. Though currently only available to select businesses, including Uber, Booking.com, and KLM Airlines, Business API will eventually be available to all more customers.

Facebook no longer permits cross-posted tweets

In light of recent Facebook platform and policy updates, users can no longer automatically cross-post their tweets or retweets to Facebook. As of August 1, users will have to copy a tweet’s URL to post a tweet to Facebook.